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hace 2 meses
At Amazon, we're committed to delivering exceptional customer experiences through our transportation network. As a Transportation Network Configuration Specialist, you'll play a critical role in ensuring the highest standards of network configuration, collaborating with our Transportation teams, Product Managers, and Software Development Engineers to design, develop, and improve processes that enhance the purchase experiences of Amazon users.
Key Responsibilities:
- Configure and optimize Amazon's transportation network to ensure seamless delivery of packages.
- Work closely with stakeholders to identify and mitigate issues impacting the network, providing short-term mitigations and long-term action plans for structural resolution.
- Scope and document system improvements required for customer experience enhancement.
- Interact with tech teams to drive and improve system and process efficiency.
- Interact with operations stakeholders to improve customer experience.
- Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.
- Diagnose and resolve operational issues, perform detailed root cause analysis, and respond to suggestions for enhancements.
A Day in the Life:
This role combines tactical and strategic responsibilities, requiring collaboration with stakeholders across multiple organizations to resolve system and network issues with short and long-term solutions. You'll work with your team and internal partners to invent and develop system and process improvements that deliver new business value, improve customer experience, and increase team productivity, speed, and quality.
BASIC QUALIFICATIONS:
- Solid stakeholder management experience.
- Demonstrated attention to detail.
- Advanced SQL and Excel proficiency.
- Analytical thinking in decision-making and prioritization.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Business, Management, Engineering, Transportation, or another technical field with Supply Chain experience.
- Logistic network knowledge.
- Lean/six sigma experience.
- Experience in continuous improvement process.
- Proven experience in Quality Assurance will be a plus - ability to take the lead in designing, implementing, and delivering test solutions.
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