Operations Intern

hace 3 días

Madrid, Madrid, España Sonder Inc. A tiempo completo
About Sonder Inc.

Sonder Inc. is a pioneering hospitality company that is revolutionizing the way people stay. Our mission is to make a world of better stays open to all.

We are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the hospitality industry. Our properties are unique and bespoke, offering a mix of rooms, suites, and apartments that cater to the diverse needs of our guests.

Job Summary

We are seeking a highly motivated and organized Operations Intern to join our team. As an Operations Intern, you will be responsible for providing exceptional guest experiences, responding to day-to-day guest requests, and supporting the back-of-house team.

Key Responsibilities
  • Respond to guest requests, issues, and other outreach using the Sonder Service Principles.
  • Provide friendly, upbeat service to all guests, both in person and via chat, phone, and email.
  • Flex to support the back-of-house team on a day-to-day basis as needs arise.
  • Assist with inventory duties, such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use.
  • Ensure the maintenance, cleanliness, and organization of guest-facing and back-of-house working spaces.
  • Travel to multiple Sonder properties throughout the local market, as required.
Requirements
  • Guest-centric and positive mindset.
  • Organized, hardworking, and detail-oriented.
  • Ability to work effectively in a team environment and independently.
  • Comfort in independent problem-solving with the humility to ask for help when needed.
  • Unintimidated by using mobile apps for team collaboration and communication.
What We Offer

We offer attractive employee travel perks, competitive stock, health and lifestyle benefits, and a dynamic work environment that is focused on delivering amazing guest experiences.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

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