Guest Experience Coordinator

hace 2 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Melia Hotels International A tiempo completo
Job Title: Guest Experience Coordinator

Join Melia Hotels International as a Guest Experience Coordinator and be part of a dynamic team that strives for excellence in customer satisfaction. As a key member of our operations team, you will be responsible for ensuring that every guest has an unforgettable experience at our hotels.

Key Responsibilities:
  • Ensure the smooth operation of the department, adhering to established standards and protocols.
  • Personalize the guest experience, anticipating and exceeding their expectations.
  • Utilize customer feedback to identify areas for improvement and implement changes.
  • Manage digital guest experiences, ensuring seamless interactions across all touchpoints.
  • Address guest complaints and concerns in a professional and timely manner.
  • Collaborate with other departments to ensure a cohesive and exceptional guest experience.
Requirements:
  • 1+ year of experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of customer service principles and practices.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global brand that values diversity and inclusion.

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