Service Portfolio Manager

hace 4 semanas

Barcelona, Barcelona, España Giesecke+Devrient A tiempo completo
Job Title: Service Owner

G+D is a leading technology company that makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms, and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech. We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D. We are the reliable partner for all challenges resulting from the Internet of Things. Our portfolio includes highly secure solutions in the area of connectivity IoT, from classic SIM, eSIM, and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. We are looking for a Service Owner to actively shape the digital transformation with us.

Your Responsibilities:
  • Shadow P/L in accordance with defined service and Professional Services strategy and targets.
  • Be the service interface towards RD and Design N' Architecture, and towards Product Management in the PLM process.
  • Forecast capacity in regards to new services to be provided to Service Delivery Operations to enable them to forecast staffing and resource needs.
  • Proactive horizontal communication across Service Delivery Operations and Service Quality Excellence in Professional Services for Service Lifecycle Management (SLM).
  • Define new services, SLAs, updates, and changes in datacenter strategies in collaboration with Solution Sales Manager and Cloud DC Manager.
  • Closely collaborate with Service Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning, and executing on service specification requirements on new and existing services.
  • Be the bridge for the service between Product Management and Service Delivery Operations as well as to define, put requirements on, and support Service Delivery Operations in regards to service delivery capabilities needed.
  • Follow Professional Services global policies, procedures, and tools.
  • Meet compliance and information security requirements related to the service.
  • Evaluate, improve, and add applicable work instructions.
  • Identify and address day-to-day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures, and compliance fulfillment.
  • Timely and accurate time reporting.
Your Profile:
  • University degree or equivalent experience or education.
  • Minimum of 2 years of experience from Service Lifecycle / Portfolio Management / Product Management, preferably as service or portfolio owner.
  • Experience of IT, Cloud technologies, and/or Security information systems.
  • IT, Telecommunications, and/or Payment industry experience.
  • Experience in RD, IT, and/or related engineering field.
  • Deep understanding of complex software solutions, software services, and solution portfolio.
  • Preferably experience with working across different cultures.
  • Preferably ITIL v3 foundation certified.
What's great about working with us:
  • Inclusive Culture: Join a diverse, people-oriented environment with team members from various nationalities and backgrounds.
  • We promote equality and are LGBT+ friendly.
  • Global Collaboration: Work collaboratively with stakeholders around the globe.
  • Career Development: Benefit from continuous training, coaching, and talent development programs.
  • Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
  • Own canteen: take a break with our breakfast and lunch service: choose between a wide range of menus, salad desk, and sandwiches service.
  • Nicely priced.
  • Work-Life Balance: Flexible working hours with the option for remote work (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30; 3 days of remote work).
  • Location: Sant Joan Despí.
  • Easy communication by public transport or private transport.

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