Chief Sales Operations Manager
hace 3 semanas
City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is seeking a seasoned sales and account management professional to join our successful team as Chief Sales Operations Manager. This role will serve City Wide Facility Solutions - Toledo, Findlay, Ann Arbor, Detroit, one of more than 100 markets covered across the U.S. and Canada.
The estimated salary for this position is $110,000 per year, commensurate with experience.
About City Wide Facility Solutions
We are a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors, and employees. We model success through our values of community, accountability, and professionalism.
Your Key Responsibilities
- Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
- Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable), and meeting/exceeding overall financial management of the operations of services offered.
- Identify, hire, and train all operational employees, including but not limited to FSMs and Night Managers.
- Develop and maintain positive client relationships and achieve client retention above 90%.
- Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
- Ensure ICs are compliant with requirements to service City Wide clients and meet clients' scope of work.
- Promote and drive cross-selling opportunities with the sales team and non-janitorial services.
- Participate in all new client starts for the duration of the new start.
- Ensure building inspections are completed, followed up with, and all client data is maintained in CRM.
- Responsible for people development – ensure all 60-day reviews, Level 5 meetings, and annual reviews are completed with operational employees.
- Work in the field with FSMs each week and participate as backfill to the FSM as needed.
- Travel within the market, up to 50%.
Requirements
You must have at least 5 years of experience in a sales, account management, or operations role with increased responsibility. You should have a demonstrated track record of success managing a sales and/or account management team. You must be able to communicate effectively with others using the spoken word and in writing clearly and concisely. You must also be able to build effective relationships with customers and coworkers.
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