Customer Service Representative with Spanish and English Fluency

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

About Us
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of our diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.

Our Client
Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We focus on account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction. By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.

What We Do
We are passionate about customer support, driven to achieve and exceed targets to deliver high-quality consumer service. We are curious, taking a proactive approach to problem-solving and adopting a can-do attitude. We achieve together, with a strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Your Role
As a Quality Assurance specialist, you will ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails). You will efficiently handle multiple tasks and systems in a fast-paced environment, making outbound calls to potential patients, offering free visits in designated countries. You will make real-time decisions in a dynamic and ambiguous environment, handle customer issues and escalations, and prospect for and respond to incoming leads to meet or exceed sales quotas. You will also identify trends, weaknesses, and solutions to enhance the customer journey and train team members, fostering a positive and energetic team atmosphere.

Requirements
You will bring a fluent level of Spanish with exceptional grammar and spelling skills, a high level of English (both written and spoken), and a genuine passion for delivering outstanding customer service. You will be able to deal with sensitive calls with empathy, possess strong administrative skills with a keen eye for detail, and have a professional outlook and proactive approach to problem-solving.

What We Offer
We offer a temporary contract until the 10th of February, with a 1-month probation period. You will work full-time (39 hours/week), Monday to Friday from 7:00 am to 4:00 pm, with a salary of €18,000.



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