Customer Service Representative with Dutch and Spanish

hace 1 mes


Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

BOSCH is waiting for you. Are you looking for a high-level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English, Spanish, and proficiency in Dutch at a native level? If so, then you have found the right position.

We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key functions:

  • Ensure customer satisfaction and provide professional customer support.
  • Manage service subscriptions (New subscription, subscriptions information, update products, and services, etc.).
  • Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
  • Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
  • Follow up and ensure customer satisfaction.
  • Manage claims, suggestions, and hearing customers' feedback on the product.
  • Efficiently ensure quick solutions respecting SLAs.
  • Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs, and how to enhance any website/App value proposition.

Requirements:

  • Fluency in Dutch (Native or C2 Level). High level of English and Spanish (C1).
  • Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
  • Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
  • Advanced user of MS Office.
  • Able to handle stressful situations.
  • Teamwork spirit. Organized. Curious and hunger to learn more.

What we offer:

  • Monday to Friday.
  • 39 hours week / Rotating schedule/ 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00.
  • ETT - 6-Month Temporary Contract with Potential for Permanent Position gross/annual.


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