Customer Service Representative with Dutch and Spanish
hace 1 mes
BOSCH is waiting for you. Are you looking for a high-level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English, Spanish, and proficiency in Dutch at a native level? If so, then you have found the right position.
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key functions:
- Ensure customer satisfaction and provide professional customer support.
- Manage service subscriptions (New subscription, subscriptions information, update products, and services, etc.).
- Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
- Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
- Follow up and ensure customer satisfaction.
- Manage claims, suggestions, and hearing customers' feedback on the product.
- Efficiently ensure quick solutions respecting SLAs.
- Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs, and how to enhance any website/App value proposition.
Requirements:
- Fluency in Dutch (Native or C2 Level). High level of English and Spanish (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office.
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
What we offer:
- Monday to Friday.
- 39 hours week / Rotating schedule/ 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00.
- ETT - 6-Month Temporary Contract with Potential for Permanent Position gross/annual.
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