Workforce Optimization Manager
hace 6 días
Workforce Optimization Manager
The Medtronic Diabetes Business is a dynamic and challenging space in the medical device industry. As a Workforce Optimization Manager, you will play a key role in improving the delivery of customer service by providing workforce optimization guidance. You will be responsible for meeting service objectives and initiating proactive and appropriate action around opportunities in staffing, planning, and command functions from a real-time perspective. The role will manage a team of 9 people and will work cross-functionally with business leaders in the Americas organization as well as operating teams in the customer care, patients' financial services, and installed base organization.
Responsibilities:
- Provide 24x7x365 real-time global command center oversight
- Monitor BPO and international managed operations
- Responsible for meeting business service level metrics and optimizing agent resources to meet the call arrival patterns for each scheduled interval
- Responsible for communication of intraday performance trends, barriers, and risks impacting the call center's ability to meet the service level goals
- Responsible for reallocation of agent resources based on current intraday interval performance spikes and dips, caused by planned or unplanned events and technology outages
- Intraday management of requests for scheduled activities (Meetings, Trainings, Coaching, etc.)
- Monitor adherence activities to provide call center management with data to support coaching when needed and ensure adjustments are made when applicable to protect the integrity of Adherence data reporting and agent occupancy
- Monitor queue activity and agent state durations to optimize agent resources, and proactively communicate to call center management when areas of opportunity are identified
-
Workforce Optimization Specialist
hace 1 mes
Madrid, Madrid, España Pandora A tiempo completoAbout the RolePandora is seeking a highly skilled Workforce Management Specialist to join our Retail Excellence team in Iberia. As a key member of our team, you will play a pivotal role in overseeing and optimizing retail workforce operations, initiatives, and outcomes across Pandora's Retail locations in Spain and Portugal.Key ResponsibilitiesManage the...
-
Workforce Optimization Specialist
hace 1 mes
Madrid, Madrid, España Pandora A tiempo completoAbout the RolePandora is seeking a highly skilled Workforce Management Specialist to join our Retail Excellence team in Iberia. As a key member of our team, you will play a pivotal role in overseeing and optimizing retail workforce operations, initiatives, and outcomes across Pandora's Retail locations in Spain and Portugal.Key ResponsibilitiesManage the...
-
Change Program Manager
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoJob Title: Change Program Manager - EU Workforce StaffingAmazon is seeking a highly motivated and flexible Change Program Manager to drive change excellence within Workforce Staffing (WFS), enabling support of Amazon's first, middle, and last mile Logistics.Key Responsibilities:Enable complex and ambiguous change initiatives.Deliver and execute change...
-
Change Program Manager
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoJob Title: Change Program Manager - EU Workforce StaffingAmazon is seeking a highly motivated and flexible Change Program Manager to drive change excellence within Workforce Staffing (WFS), enabling support of Amazon's first, middle, and last mile Logistics.Key Responsibilities:Enable complex and ambiguous change initiatives.Deliver and execute change...
-
Supply Chain Optimization Manager
hace 3 semanas
Madrid, Madrid, España Pernod Ricard A tiempo completoJob Title: Supply Chain Optimization ManagerAt Pernod Ricard, we are seeking a highly skilled Supply Chain Optimization Manager to join our team. As a key member of our supply chain team, you will be responsible for optimizing our supply chain operations to ensure efficient and effective delivery of our products to our customers.Key Responsibilities:Develop...
-
Supply Chain Optimization Manager
hace 3 semanas
Madrid, Madrid, España Pernod Ricard A tiempo completoJob Title: Supply Chain Optimization ManagerAt Pernod Ricard, we are seeking a highly skilled Supply Chain Optimization Manager to join our team. As a key member of our supply chain team, you will be responsible for optimizing our supply chain operations to ensure efficient and effective delivery of our products to our customers.Key Responsibilities:Develop...
-
Change Program Manager, EU Workforce Staffing
hace 3 días
Madrid, Madrid, España Amazon A tiempo completoJob Title: Change Program Manager, EU Workforce StaffingEU Workforce Staffing (WFS) is a global organization that leverages infrastructure, technology, and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers.We are seeking a...
-
Cloud Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleAs a Cloud Optimization Specialist at Amazon, you will play a pivotal role in driving IT transformation for fast-growing companies. You will be responsible for optimizing cloud usage and spending through data-driven recommendations, and accelerating the customer's cloud journey by guiding them as they expand their cloud footprint and pursue new...
-
Cloud Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleAs a Cloud Optimization Specialist at Amazon, you will play a pivotal role in driving IT transformation for fast-growing companies. You will be responsible for optimizing cloud usage and spending through data-driven recommendations, and accelerating the customer's cloud journey by guiding them as they expand their cloud footprint and pursue new...
-
Madrid, Madrid, España Amazon A tiempo completoJob Title: Change Program Manager, EU Workforce StaffingAmazon is seeking a highly motivated and flexible Change Program Manager to drive change excellence within EU Workforce Staffing (WFS), enabling support of Amazon's first, middle, and last mile Logistics.This role is responsible for delivering change initiatives and driving change adoption across teams....
-
Cloud Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Optimization Specialist to join our team at Amazon. As a key member of our worldwide team, you will play a pivotal role in driving IT transformation for fast-growing companies.This is a unique opportunity to leverage your business and technical expertise to help customers unlock the full potential of the...
-
Cloud Optimization Specialist
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Optimization Specialist to join our team at Amazon. As a key member of our worldwide team, you will play a pivotal role in driving IT transformation for fast-growing companies.This is a unique opportunity to leverage your business and technical expertise to help customers unlock the full potential of the...
-
Lean and Process Optimization Manager
hace 2 días
Madrid, Madrid, España Borderless Capital A tiempo completoJob SummaryBorderless Capital is seeking an experienced Lean and Process Optimization Manager to join our team in France or Spain. The successful candidate will be responsible for defining, implementing, and adapting methods for the installation and commissioning of existing and new products, optimizing safety, quality, cost, and deadlines.About the RoleThe...
-
Strategic Manager, Value Optimization
hace 3 días
Madrid, Madrid, España Wellhub A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Manager, Value Optimization to join our Value Management team in Madrid. As a key member of our team, you will be responsible for developing and executing strategies to increase profitability and growth in Europe. Your expertise in pricing, cost optimization, and value creation will be instrumental in...
-
Madrid, Madrid, España Amazon A tiempo completoJob Summary:Amazon is seeking a highly motivated and flexible Change Program Manager to drive change excellence within EU Workforce Staffing, enabling support of Amazon's first, middle, and last mile Logistics.Key Responsibilities:Enable complex and ambiguous change initiativesDeliver and execute change strategies to support change adoptionDevelop project...
-
IT Workforce Development Specialist
hace 3 días
Madrid, Madrid, España HITACHI ENERGY SERVICES SP. Z O.O. A tiempo completoJob SummaryWe are seeking a highly skilled IT Workforce Development Specialist to join our team at HITACHI ENERGY SERVICES SP. Z O.O. The successful candidate will be responsible for developing and implementing the IT people development framework, governing IT competencies and skills, and administering IT trainings.Key ResponsibilitiesDevelop and implement...
-
Senior Manager Supply Chain Optimization
hace 3 días
Madrid, Madrid, España Expedia, Inc. A tiempo completoSenior Manager Supply Chain Optimization**Job Summary:**We are seeking a highly skilled Senior Manager Supply Chain Optimization to join our team at Expedia, Inc. As a key member of our supply chain leadership team, you will be responsible for optimizing our lodging trading health.**Key Responsibilities:**- Define, set, and drive lodging trading health KPIs...
-
Senior Manager Supply Chain Optimization
hace 2 días
Madrid, Madrid, España Expedia Group A tiempo completoSenior Manager Supply Chain OptimizationThe Senior Manager Supply Chain Optimization will be responsible for driving business growth and profitability through the optimization of lodging trading health. This role will involve analyzing key business performance metrics and operationalizing initiatives to improve supply usage. The scope of this position covers...
-
Senior Manager, Lodging Initiatives Optimization
hace 5 días
Madrid, Madrid, España Engineeringuk A tiempo completoSenior Manager, Lodging Initiatives OptimizationAt Engineeringuk, we're shaping the future of travel. As a Senior Manager, Lodging Initiatives Optimization, you'll play a key role in optimizing PLS's lodging trading health. You'll analyze key business performance and operationalize multiple strategic initiatives, with a strong focus on supply usage. This...
-
EMEA South Customer Optimization Manager
hace 2 semanas
Madrid, Madrid, España AWS EMEA SARL (Spain Branch) - G84 A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Optimization Manager to join our AWS EMEA SARL (Spain Branch) - G84 team. As a key member of our organization, you will play a pivotal role in driving financial success for our customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects...