Senior Technical Support Specialist

hace 2 semanas

Madrid, Madrid, España Acronis A tiempo completo
Job Title: Priority Support Engineer

Acronis is a world leader in cyber protection, empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

We are seeking a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future. As a Priority Support Engineer, you will function as the main support technical expert in specific Company's products or services.

Your responsibility will be to resolve the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), and communicate with the customers to their complete satisfaction.

Every member of our team has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment.

The ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

Key Responsibilities:
  • Work on resolving various technical incidents for the Company's customers involving various software, networking, and hardware environments
  • Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
  • Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively
  • Interact with various departments to analyze and resolve problems
  • Provide technical advice to junior staff members and review technical results, evaluations, and analyses

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