Fraud Prevention Expert for E-commerce Platform
hace 6 días
About Us
We are a fast-growing, owner-managed company with a passion for innovation and customer satisfaction. Our team is comprised of talented, committed, and supportive individuals from diverse backgrounds, united by our goal to provide exceptional experiences for our users.
Salary
We offer a competitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary, estimated to be around €35,000 per year based on Madrid's cost of living.
Job Description
The Trust & Safety area is responsible for various tasks, including KYC, Fraud, High-Risk Complaints, Chargebacks, Landlord's Warranty, Claims Processing & Collections. As a Fraud Prevention Expert, you will play a crucial role in identifying online behaviors that could indicate fraudulent actors and removing them from our platform. You will also be responsible for replying to payments disputes, supporting landlords & tenants through the KYC processes, addressing payment issues, and working as a collections function to collect unpaid fees. Additionally, you will handle Trust and Safety cases related to our Guarantee, requesting documentation needed from clients for investigation and resolution of these cases.
Key Responsibilities:
- Payment Disputes
- Fraud prevention investigation & KYC implementation
- Handle Trust and Safety cases related to Spotahome Guarantee - claims handling
- Support Landlords & Tenants on payment processes including collection activities
Your Profile
To succeed in this role, you should have at least 1 year of experience in a similar position or studies related to Criminology, Fraud, or a similar field. A strong understanding of online payments and risk management in e-commerce is highly preferred. You should be meticulous, detail-oriented, and able to learn and adapt to new technologies quickly. Excellent problem-solving, critical thinking, and customer service skills are essential. Proficiency in English and Spanish is required, with fluency in a third language being a bonus. Finally, you should be based in Madrid.
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