Fraud Risk Manager for E-commerce Payments

hace 3 semanas


Madrid, Madrid, España Market Pay A tiempo completo

Market Pay Overview

We are a fast-growing Fintech company providing enterprise payment solutions to globally recognized brands. Our presence spans Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, fostering an international work environment that thrives on collaboration.

Our culture is built around "freedom with responsibility," encouraging employees to act professionally and ethically both individually and as part of a team. We uphold core values such as Commitment, Agility, Curiosity, Adaptation, and Trust.

Job Description

This role within our Compliance and Risk department focuses on managing fraud risk to safeguard merchants in instore and online payment activities, as well as Market Pay's interests as an electronic payment acquirer.

The responsibilities include:

  • Defining transaction analysis strategies to identify fraudulent activities such as abnormal transaction velocity, theft of payment information, and other equivalent risks.
  • Ensuring fraud tools are up-to-date by monitoring non-payment rates and maintaining merchant and acquirer fraud detection rules.
  • Creating and maintaining anti-fraud rules tailored to our merchants' businesses and the ever-changing environment.
  • Supporting merchants in their risk prevention initiatives.

Key Performance Indicators (KPIs)

Clear KPIs will be established to monitor the performance of payments versus associated fraud, ensuring compliance with ICS target rates on fraud and non-payment. A competitive fraud rate will be obtained to offer exemptions to virtuous merchants. The goal is to manage partners effectively, meeting SLAs and reducing all risks while ensuring level 3 management of complex tickets and finding workarounds for unexpected cases.

Project Management and Leadership

You will coordinate projects to optimize the fight against fraud, leading the effort and sharing your knowledge of fraud methodologies with internal teams. Functional support will be provided to Operations and CSM teams regarding fraud and risk awareness, and you will represent Market Pay in interbank and industry groups.

Qualifications and Skills

A minimum of 5 years of experience in reducing online fraud risk in e-commerce or payment processing is required. Proficiency in Visa and MasterCard risk management tools, including 3DSecure and AVS, is necessary. Experience with alternative payment methods and their risks is also essential. Training as a computer engineer or data management engineer is preferred, along with excellent social skills for remote teamwork and fluency in English. Results-oriented individuals who can think fast and make decisions in a rapidly changing environment are ideal candidates.

Compensation and Benefits

Attractive remuneration includes a fixed salary, variable targets, and benefits. Up to 3 days of remote working per week is offered, along with a €200 sustainable mobility package, €150 culture vouchers, nursery places, €550 CESU vouchers, up to €400 travel reimbursement, and a super CSE package. Opportunities for sports and charity events, regular company evenings, and a collaborative work environment are additional perks.



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