Vacation Rental Support Specialist
hace 3 días
About Lodgify
">Lodgify is a fast-growing company leading the vacation rental industry with its innovative software.
">We empower property owners and managers to efficiently manage and market their rental businesses online.
">Our international team of over 350 people from more than 60 different nationalities is founded in the heart of sunny Barcelona.
">The Role
">We are looking for a Customer Support Specialist to join our team.
">As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify's software.
">You'll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses.
">Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.
">How You Will Make an Impact
">Provide top-tier support via phone, email, or chat.
">Ensure customer satisfaction by resolving issues promptly.
">Troubleshoot and solve general technical issues related to the Lodgify platform.
">Report customer feedback and issues to relevant teams and follow up as needed.
">Identify and document any software bugs or issues for continuous improvement.
">What Makes You a Great Fit
">Experience in technical customer support or a similar role.
">Strong communication skills in English, both verbal and written.
">Patience, attention to detail, and a logical approach to problem-solving.
">Excellent troubleshooting skills with the ability to diagnose technical issues.
">Ability to work independently while managing multiple priorities in a fast-paced environment.
">A positive attitude and a strong sense of responsibility.
">Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
">Experience in the travel or hospitality industry is a plus.
">Why You'll Love Us
">You'll be part of a growing, dynamic company with a truly international team.
">We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
">What's in It for You
">The freedom to work from home any day that works for you.
">Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
">Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
">Save on meals.
">Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70%.
">Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime.
">Flexible Remuneration options for your transportation needs.
">Elevate your workspace.
">We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
">Estimated salary: €45,000 - €55,000 per year.
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