Vacation Rental Support Specialist

hace 3 días


Barcelona, Barcelona, España Lodgify A tiempo completo

About Lodgify

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Lodgify is a fast-growing company leading the vacation rental industry with its innovative software.

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We empower property owners and managers to efficiently manage and market their rental businesses online.

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Our international team of over 350 people from more than 60 different nationalities is founded in the heart of sunny Barcelona.

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The Role

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We are looking for a Customer Support Specialist to join our team.

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As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify's software.

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You'll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses.

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Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.

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How You Will Make an Impact

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Provide top-tier support via phone, email, or chat.

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Ensure customer satisfaction by resolving issues promptly.

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Troubleshoot and solve general technical issues related to the Lodgify platform.

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Report customer feedback and issues to relevant teams and follow up as needed.

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Identify and document any software bugs or issues for continuous improvement.

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What Makes You a Great Fit

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Experience in technical customer support or a similar role.

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Strong communication skills in English, both verbal and written.

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Patience, attention to detail, and a logical approach to problem-solving.

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Excellent troubleshooting skills with the ability to diagnose technical issues.

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Ability to work independently while managing multiple priorities in a fast-paced environment.

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A positive attitude and a strong sense of responsibility.

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Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.

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Experience in the travel or hospitality industry is a plus.

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Why You'll Love Us

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You'll be part of a growing, dynamic company with a truly international team.

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We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

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What's in It for You

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The freedom to work from home any day that works for you.

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Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

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Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).

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Save on meals.

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Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70%.

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Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime.

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Flexible Remuneration options for your transportation needs.

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Elevate your workspace.

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We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

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Estimated salary: €45,000 - €55,000 per year.



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