Customer Service Advocate for International Travelers
hace 1 semana
We are seeking a highly skilled and empathetic Customer Service Representative to join our team in Barcelona. As a customer support advisor, you will be the main point of contact for our international travelers, providing them with exceptional service and support.
Our ideal candidate has excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment. They must also have a C2 level of Spanish and advanced English language proficiency.
Job Responsibilities- Respond to customer inquiries via phone and email, ensuring a high level of customer satisfaction
- Identify and resolve customer complaints in a timely and professional manner
- Work collaboratively with accommodation suppliers to resolve issues and improve customer experience
- Spanish: C2 level and advanced English language proficiency
- Excellent communication and problem-solving skills
- User-friendly PC skills, including Office 365 and CRM Database
- A problem-solving and solution-driven mentality
- A positive and motivated mindset
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Estimated salary range: €35,000 - €45,000 per year, depending on experience
- Flexible working hours (38.5 hours/week, Monday to Sunday)
- Temporary contract with opportunities for permanent employment
- Free private health insurance after probation period
- A multicultural and international working environment
- Modern office spaces, well connected by public transport
- Free coffee every day and free fruit once a week
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