Rpg System Operations Specialist
hace 4 días
Company Overview
Cigna Healthcare is a leading advocate for better health through every stage of life. We empower our customers with the information and insight they need to make informed decisions about their health and vitality.
About the Role
This Rpg System Operations Specialist role is critical in ensuring the seamless operation and maintenance of our backend application developed on IBM iSeries systems. The ideal candidate will have extensive experience in RPG, RPGLE, CL, and SQL programming on IBM iSeries platforms and a strong background in troubleshooting complex technical issues.
Key Responsibilities
- Technical Support and Troubleshooting: Provide advanced technical support and resolve complex issues related to RPG applications.
- Incident Management: Handle escalated incidents from L1 and L2 support teams, ensuring timely resolution and minimal disruption to business operations.
- Root Cause Analysis: Conduct thorough analyses of recurring issues to identify root causes and implement permanent solutions.
- Performance Batch Monitoring: Continuously monitor Batch processes and make necessary adjustments to optimize efficiency and reliability.
- Release Management: Coordinate the full Release Management process.
Requirements
- Strong analytical thinking and problem-solving skills with the ability to conduct detailed root cause analyses and implement effective solutions.
- Excellent verbal and written communication skills to interact with technical and non-technical stakeholders effectively.
- Ability to work collaboratively within a team environment, sharing knowledge and supporting peers.
What We Offer
- Competitive salary: €60,000 - €80,000 per year, depending on experience and qualifications.
- Work Permit in Spain is required to apply to this role (Preference for Spain residents).
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