Senior Improvement Specialist

hace 3 días

Madrid, Madrid, España Amadeus A tiempo completo
Job Title: Senior Improvement Specialist

As a Senior Improvement Specialist at Amadeus, you will play a crucial role in shaping the future of travel payments on a global scale.

About the Role

This role falls within the intersection of Payment Product Management and Implementation.

Main Responsibilities
  • Improve existing payment implementation products and processes for Airlines, Travel Agencies, and Hotel customers.
  • Implement short and mid-term strategies to enhance overall implementation industrialization by working hand in hand with Product Management, R&D, and Implementation organizations.
Short-Term Objectives
  • Perform analysis on the current state (process mapping).
  • Collect feedback from the payment implementation team to understand their challenges.
  • Propose and implement short-term solutions to support them in addressing existing gaps (functional knowledge, unclear or non-working processes, tooling usage, dependencies on other teams inside or outside Amadeus).
  • Monitor the impact on the implementation team and customer satisfaction.
Mid-Term Objectives
  • Identify areas of automation/industrialization to optimize implementation.
  • Propose solutions for those areas and execute by leveraging Amadeus actors (Product Management, R&D, Commercial organizations) and non-Amadeus actors (Altea, Travel Distribution, and Hospitality implementation teams).
  • Assess and monitor the impact on the implementation process and customer satisfaction.
New Product/Feature Development
  • Be involved during the product design to ensure implementation requirements are considered to reach an adequate industrialization/automation level.
  • Ensure that the handover to Implementation teams (theoretical and customer piloting) is done with the adequate quality to ensure qualitative implementation in the future for the implementer and the customer.
About the Ideal Candidate

We are looking for a candidate with knowledge of implementation processes and constraints.

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