Senior Improvement Specialist
hace 3 días
Senior Improvement Specialist - Payment Implementation
About the Role
We are seeking a highly skilled Senior Improvement Specialist to join our team at Amadeus. As a key member of our Payment Implementation team, you will be responsible for improving our existing payment implementation products and processes for Airlines, Travel Agencies, and Hotel customers.
Key Responsibilities
- Perform analysis on the current state of our payment implementation processes and identify areas for improvement.
- Collect feedback from our payment implementation team to understand their challenges and propose solutions to address existing gaps.
- Implement short-term solutions to support the implementation team in addressing existing gaps and monitor the impact on customer satisfaction.
- Identify areas of automation/industrialization to optimize implementation and propose solutions for those areas.
- Assess and monitor the impact of these solutions on the implementation process and customer satisfaction.
Requirements
- Knowledge of implementation processes and constraints.
- Functional and technical understanding of payment products.
- Ability to understand and anticipate customer needs.
- Strong communication skills to interact and collaborate with various Amadeus and non-Amadeus actors.
- Experience facilitating cross-functional, cross-departmental forums for process enhancements and governance.
What We Offer
At Amadeus, we offer a complete rewards package, including attractive remuneration, bonus, equity, pension plan, travel, life and healthcare insurance, lunch and transport allowance, and other benefits. We also offer a truly global DNA, great opportunities to learn, a caring environment, a flexible working model, a diverse and inclusive community, and a critical mission and purpose.
About Amadeus
Amadeus is a leader in the travel industry, providing innovative solutions to power the future of travel. We are committed to diversity, equity, and inclusion, and we strive to create a culture of belonging and fair treatment for all employees. We are an equal opportunity employer and welcome applications from all qualified candidates.
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