Aviation Support Specialist
hace 4 semanas
We are seeking a highly skilled and motivated Aviation Support Specialist to join our Europe 1CALL team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
About the Role- Answer customer calls and engage with other team members to support each event
- Report daily metrics to leadership on customer metrics, part status, service, and technical issues
- Properly identify AOG (aircraft on ground) events and consult with lead to ensure customer issues are resolved
- Assist with issue resolutions regarding critical parts, technical items, or service challenges for each AOG event
- Log information into CSINFO in an accurate and timely manner
- Support the Fleet Program organization and any specific projects or objectives
Key Qualifications:
- Bachelor's Degree required
- A&P License preferred
- Minimum 2 years of relative customer support experience, preferably in the aviation industry
- Proficiency in English and one other European language (Spanish or German preferred)
- Must be confident working independently without daily supervision
- Ability to anticipate customer needs
- Demonstrate dedication in meeting the expectations and requirements of internal and external customers
- Excellent written and verbal communication skills
Compensation Package:
We offer a competitive salary ranging from $65,000 to $85,000 per annum, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
Benefits:
- Competitive salary range: $65,000 - $85,000 per annum
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and knowledge
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