Aviation Support Specialist

hace 4 semanas


Valencia, Valencia, España Textron Aviation A tiempo completo
Job Title: Aviation Support Specialist - Europe 1CALL Team

We are seeking a highly skilled and motivated Aviation Support Specialist to join our Europe 1CALL team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

About the Role
  • Answer customer calls and engage with other team members to support each event
  • Report daily metrics to leadership on customer metrics, part status, service, and technical issues
  • Properly identify AOG (aircraft on ground) events and consult with lead to ensure customer issues are resolved
  • Assist with issue resolutions regarding critical parts, technical items, or service challenges for each AOG event
  • Log information into CSINFO in an accurate and timely manner
  • Support the Fleet Program organization and any specific projects or objectives

Key Qualifications:

  • Bachelor's Degree required
  • A&P License preferred
  • Minimum 2 years of relative customer support experience, preferably in the aviation industry
  • Proficiency in English and one other European language (Spanish or German preferred)
  • Must be confident working independently without daily supervision
  • Ability to anticipate customer needs
  • Demonstrate dedication in meeting the expectations and requirements of internal and external customers
  • Excellent written and verbal communication skills

Compensation Package:

We offer a competitive salary ranging from $65,000 to $85,000 per annum, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.

Benefits:

  • Competitive salary range: $65,000 - $85,000 per annum
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge


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