Salesforce Support Administrator

hace 2 semanas

Barcelona, Barcelona, España Docplanner A tiempo completo

Job Description

As a Salesforce Support Administrator at Docplanner, you will play a critical role in bridging the gap between global operations and the Salesforce tech team. Your responsibilities will include:

Key Responsibilities:

  • Providing high-quality support to our internal users via the ticket system.
  • Customizing Salesforce fields, page layouts, record types, search, list views, queries, reports, and dashboards.
  • Managing mass imports, updates, and exports of data.
  • Ensuring data integrity, security, and performing required audits and reviews.
  • Managing operational requests, change requests, and troubleshooting issues, working with diverse user groups and potentially with business leaders.
  • Assisting in conducting training for business owners on new features and helping with roll-out.
  • Assisting in developing and maintaining documentation on processes, policies, application configuration, and help-related materials.

Requirements

The ideal candidate should have:

  • Working knowledge of relational databases design concepts and data management.
  • A good understanding of the Salesforce platform and administration of it, including Sales and Service Cloud knowledge.
  • Best practice management of security and user access (profiles, permissions, sharing, roles).
  • Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills.
  • Experience working with international teams.
  • Basic knowledge of agile methodology/processes.
  • Understanding of business processes.
  • Ability to troubleshoot system, process, and data issues.
  • Good communication skills, open to discussions, team-oriented, with a hands-on attitude.
  • Experience working with API integrations, Salesforce migrations, and APEX is a plus.

What We Offer

At Docplanner, we offer a comprehensive benefits package, including flexible remuneration and benefits system via Flexoh, which includes restaurant card, transportation card, kindergarten, and training tax savings. We also offer share options plan after 6 months of working with us, true flexibility and work-life balance, remote first in one of our legal entities or hybrid work model in one of our office locations, paid time off according to your location of work, additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate), health insurance according to your location of work, and access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

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