Customer Support Representative
hace 4 semanas
About Us
Bsport is a dynamic platform that brings together boutique fitness and cutting-edge technology. Our mission is to provide a seamless experience for our partners, helping them manage their operations and achieve commercial success.
We've made significant strides since our launch in 2019:
- Built a community of over 3 million users
- Finalised a Series A Fundraising of $4+ million
- Grown our team to more than 160 employees
We're committed to expanding our team and becoming the leading tech partner for boutique studios worldwide.
Your Future Role
As a Customer Care Specialist at Bsport, you'll be responsible for delivering exceptional customer support across various channels, including international markets.
Key Responsibilities
- Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
- Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.
- Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
- Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
- Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.
Requirements
- Proficiency in Dutch as your primary language and fluency in English (other languages are a plus)
- Strong written and verbal communication skills
- Customer-focused with a positive attitude
- Experience with Intercom or similar customer support platforms
- Ability to multitask and prioritize effectively
What We Offer
- A multicultural and international team environment
- A stimulating SaaS environment within a supportive and fast-growing company
- Balance work and life with one remote day per week
- Say goodbye to homesickness by working abroad for up to 2 weeks per year
- An office with snacks and fresh fruits available all day long
- Afterwork activities and drinks on our terrace
- Health insurance fully covered by Bsport
- Negotiated gym plan
- Take part in bsport team building and sport initiatives
- Supported by bsport on sick days
About Our Culture
We value diversity and inclusivity, creating a welcoming workplace where everyone can thrive. We believe in empowering individuals to contribute their unique skills and perspectives.
Our Interview Process
- Discovery Call with our Talent Acquisition team
- Interview with a Team Member
- Business case Interview with the Head of CSM
Salary Estimate
$45,000 - $65,000 per annum, depending on location and experience.
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