Customer Support Representative

hace 4 semanas


Barcelona, Barcelona, España Bsport A tiempo completo

About Us

Bsport is a dynamic platform that brings together boutique fitness and cutting-edge technology. Our mission is to provide a seamless experience for our partners, helping them manage their operations and achieve commercial success.

We've made significant strides since our launch in 2019:

  • Built a community of over 3 million users
  • Finalised a Series A Fundraising of $4+ million
  • Grown our team to more than 160 employees

We're committed to expanding our team and becoming the leading tech partner for boutique studios worldwide.

Your Future Role

As a Customer Care Specialist at Bsport, you'll be responsible for delivering exceptional customer support across various channels, including international markets.

Key Responsibilities

  1. Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.
  2. Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.
  3. Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.
  4. Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.
  5. Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.
  6. Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.

Requirements

  • Proficiency in Dutch as your primary language and fluency in English (other languages are a plus)
  • Strong written and verbal communication skills
  • Customer-focused with a positive attitude
  • Experience with Intercom or similar customer support platforms
  • Ability to multitask and prioritize effectively

What We Offer

  • A multicultural and international team environment
  • A stimulating SaaS environment within a supportive and fast-growing company
  • Balance work and life with one remote day per week
  • Say goodbye to homesickness by working abroad for up to 2 weeks per year
  • An office with snacks and fresh fruits available all day long
  • Afterwork activities and drinks on our terrace
  • Health insurance fully covered by Bsport
  • Negotiated gym plan
  • Take part in bsport team building and sport initiatives
  • Supported by bsport on sick days

About Our Culture

We value diversity and inclusivity, creating a welcoming workplace where everyone can thrive. We believe in empowering individuals to contribute their unique skills and perspectives.

Our Interview Process

  • Discovery Call with our Talent Acquisition team
  • Interview with a Team Member
  • Business case Interview with the Head of CSM

Salary Estimate

$45,000 - $65,000 per annum, depending on location and experience.



  • Barcelona, Barcelona, España CPM International A tiempo completo

    Unlock Your Potential with CPM InternationalCome and work for a company that values diversity, innovation, and customer satisfaction. As a Customer Support Representative at CPM International, you will be part of a global team that provides multilingual support to clients worldwide.


  • Barcelona, Barcelona, España Nordsbroad A tiempo completo

    Job Title: Dutch Customer Support RepresentativeNordsbroad is seeking a highly skilled and motivated Dutch Customer Support Representative to join our team.Key Responsibilities:Provide exceptional customer service to guests in the Dutch market.Assist guests with their inquiries, resolve issues, and deliver outstanding customer experiences.Collaborate with...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    Job Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About the Job: We're looking for a skilled Customer Support Representative to join our team in the Flemish market. As a key member of our Customer Care team, you'll play a crucial role in providing exceptional support to our clients, ensuring seamless onboarding and resolving any issues that may arise.Key Responsibilities:Delight our Belgian and...


  • Barcelona, Barcelona, España Robert Bosch Group A tiempo completo

    At Robert Bosch Group, we're seeking a talented Customer Support Representative to join our team. As a key member of our organization, you'll play a vital role in delivering exceptional customer experiences.About UsWe are a leading global technology and services company, specializing in business process outsourcing solutions. Our expertise lies in providing...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Job Title: Customer Support Representative for Icelandic MarketWe are seeking a Junior Customer Support Representative to join our enthusiastic team in Barcelona.Job DescriptionProvide exceptional customer support through phone, email, and chat in Icelandic.Handle customer inquiries, offer product information, and resolve issues efficiently.Maintain...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    OverviewWe are seeking a highly skilled and customer-focused representative to join our team at Blu Selection. As a Customer Support Representative, you will play a crucial role in providing top-notch service to our viewers, ensuring their satisfaction and loyalty.


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance is a world leader in customer experience management and business process outsourcing. With operations in over 265 languages, across 88 countries, we provide services to major international companies.We believe that our employees are the driving force behind our success. Our goal is to inspire and motivate them, creating a work environment...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    About UsCPM International is a global organization with a presence in over 30 countries. Our company culture emphasizes customer service, sales, and technical support solutions for clients worldwide. We foster an inclusive environment that welcomes diversity and empowers individuals to bring their unique perspectives to work.Our ClientOur client specializes...


  • Barcelona, Barcelona, España Teleperformance-Crit A tiempo completo

    Job Title: Customer Service Representative - International Travel SupportAbout the Job:We are seeking an empathetic and skilled Customer Service Representative to join our team in supporting international travelers. As a key member of our customer support department, you will be responsible for delivering exceptional service and resolving issues promptly.Key...


  • Barcelona, Barcelona, España Nordic Jobs Worldwide A tiempo completo

    We're seeking a highly motivated Swedish-speaking Customer Service Representative to join our team in Barcelona. In this role, you'll be the face of our company, providing expert support to clients and driving customer satisfaction. If you're passionate about customer service, languages, and technology, we'd love to hear from you!About UsNordic Jobs...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    We are seeking a talented Multilingual Customer Support Representative to join our team in Greece. This is an excellent opportunity for a customer-focused individual who can deliver exceptional service to international clients.About the Role:As a Multilingual Customer Support Representative, you will be responsible for creating a seamless customer experience...


  • Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    Job Title: German Language Customer Support RepresentativeAbout the Role: We are seeking a highly motivated and skilled Customer Support Representative to join our team in Barcelona, Spain. As a German language speaker, you will be responsible for providing exceptional customer service to our clients in the German language.Responsibilities:Provide timely and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Who We AreCPM International is a global company with presence in over 30 countries. Our mission is to provide multilingual support tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.Our Team CultureWe cultivate a diverse and inclusive workplace that...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Job Title: Customer Service Representative – Native Dutch SpeakerLocation: Remote or On-SiteWork Schedule:Monday to Friday: Rotational shifts between 8:00 AM and 6:00 PMWeekly Hours: 39 hoursMain Responsibilities:Respond to customer inquiries and provide information through various communication channels.Offer product and service details, and assist with...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Customer Service RepresentativeAt Exoticca Travel Co, we're looking for a talented Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, ensuring their travel experiences are nothing short of unforgettable.Key Responsibilities:• Provide...


  • Barcelona, Barcelona, España Webhelp Spain A tiempo completo

    Customer Service Sales RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Sales Representative to join our team in Barcelona. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Take incoming customer calls and respond to...


  • Barcelona, Barcelona, España Minacs A tiempo completo

    Unlock Your Potential in a Dynamic RoleWe are seeking a highly motivated and customer-focused Sales and Customer Support Representative to join our team in Barcelona, Spain. In this exciting role, you will have the opportunity to work with a global technology leader, providing exceptional customer experiences that exceed expectations.About the JobThis is a...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Customer Service Representative OpportunityYou will be working as a Customer Service Representative, providing excellent support to our clients in Athens, Greece. As a Danish speaker, you will be handling customer inquiries and issues related to billing, transactions, and technical problems. Your goal will be to deliver solutions and ensure customer...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    Job OverviewWe are seeking a talented Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing support team, you will be responsible for delivering exceptional service to our global customers.