Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Careerxtra A tiempo completo
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, chat, and social media.

Key Responsibilities:
  • Engage with customers through various channels to ensure a seamless and positive experience
  • Use active listening and empathy to personalize every conversation and connect with customers on a meaningful level
  • Guide customers through their inquiries and provide effective solutions
  • Identify and escalate customer needs internally to improve and develop processes
  • Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences
Requirements:
  • Professional-level German (C2) with a strong command of English (C1)
  • Enthusiastic, smart problem-solver with a passion for delivering excellent customer service
  • Able to remain calm, empathetic, and composed, even when dealing with challenging customers
  • Target-driven with a focus on exceeding expectations and delivering top-notch performance
What We Offer:
  • Competitive compensation package tailored to your experience, skills, and performance
  • Shifts available between 9:00 and 23:00, with a preference for individuals dedicated to the late-night shift (14:00 - 23:00)
  • Full-time stability with 39 hours per week
  • On-site work in our vibrant Valencia office
  • Cultural diversity with over 25 nationalities
  • Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events


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