Customer Service Representative
hace 3 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, chat, and social media.
Key Responsibilities:- Engage with customers through various channels to ensure a seamless and positive experience
- Use active listening and empathy to personalize every conversation and connect with customers on a meaningful level
- Guide customers through their inquiries and provide effective solutions
- Identify and escalate customer needs internally to improve and develop processes
- Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences
- Professional-level German (C2) with a strong command of English (C1)
- Enthusiastic, smart problem-solver with a passion for delivering excellent customer service
- Able to remain calm, empathetic, and composed, even when dealing with challenging customers
- Target-driven with a focus on exceeding expectations and delivering top-notch performance
- Competitive compensation package tailored to your experience, skills, and performance
- Shifts available between 9:00 and 23:00, with a preference for individuals dedicated to the late-night shift (14:00 - 23:00)
- Full-time stability with 39 hours per week
- On-site work in our vibrant Valencia office
- Cultural diversity with over 25 nationalities
- Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events
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