Customer Success Regional Team Lead

hace 7 días

Salamanca, Salamanca, España Canonical A tiempo completo

About Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.

About the Role

We are hiring a Customer Success Regional Team Manager to support Canonical's growth. To achieve this, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. Our Customer Success operations are a key tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector.

Key Responsibilities

  • Provide mentoring, coaching in post-sales account management, and feedback to team members.
  • Proactively identify areas of improvement and implement process change, driving high-performing teams.
  • Analyze regional performance metrics, identify trends, and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives.
  • Work hand-in-hand with the Head of Customer Success to develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.

Requirements

  • Organized, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams.
  • Experience as a Customer Success Manager and a proven track record in Customer Success.
  • Ability to adapt to diversity in customer base and CSM motions.
  • Comfortable dealing with ambiguity and quickly adapting to changes.
  • Collaborative mindset to enhance the overall customer experience.

Location

This is a globally remote role.

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