Enterprise Customer Success Manager EMEA

hace 7 horas

Salamanca, Salamanca, España Canonical A tiempo completo
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team in the EMEA region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer growth, retention, and satisfaction.

Key Responsibilities
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Work closely with cross-functional teams to identify and prioritize blockers, and drive resolution through corporate product and engineering teams.
  • Serve as a customer advocate internally, influencing Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
Requirements
  • Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to cloud and data center infrastructure technologies.
  • Excellent presentation skills with the ability to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels both internally and externally.
  • Knowledge of agile methodologies.
What We Offer
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

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