Customer Service Representative

hace 4 semanas


Dos Hermanas, Sevilla, España Mytheresa A tiempo completo

We are seeking a Customer Care & Fashion Advisor to support our US English late shift team in Barcelona.

Key Responsibilities:

  • Provide advisory and support services for international premium clients concerning the order process.
  • Answer customer requests and provide best-in-class customer service based on a fine understanding of e-commerce business.
  • Coordinate with cross-functional teams to troubleshoot product/customer related issues.

Requirements:

  • Excellent verbal and written knowledge of US English at native level.
  • First experience in customer care or service-oriented industry.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills and time management.

What We Offer:

  • Up to 32 days of holiday, depending on the length of service.
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language & e-learning courses.

About Us:

Mytheresa is one of the leading global digital luxury shopping platforms. We are passionate about providing the best shopping experience and creating a strong, diverse, and inclusive team.



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