Customer Service Representative

hace 2 semanas

Dos Hermanas, Sevilla, España Mvci Holidays S.L A tiempo completo
Sales and Reservations Agent

Job Summary: We are seeking a skilled Sales and Reservations Agent to join our team at Mvci Holidays S.L. As a Sales and Reservations Agent, you will be responsible for selling holiday packages to guests via inbound and outbound calls, exceeding minimum production requirements, and liaising with owners to generate new prospects.

Key Responsibilities:

  • Sell holiday packages to guests via inbound and outbound calls to likely prospects.
  • Build relationships with owners to request referrals and offer packages when available.
  • Complete bookings by obtaining flight details.
  • Exceed minimum production requirements set by management.
  • Qualify all potential purchasers of holiday previews.
  • Provide exceptional customer service to exceed our guests' expectations.
  • Maintain accurate client contact logs and reservation details in Goldmine.
  • Manage daily call-backs and ensure all departmental and procedural rules are followed.
  • Generate guest correspondence as needed and complete verification and compliance calls as requested.

Requirements: To succeed in this role, you must be proactive, flexible, and able to work effectively in a team environment. You should have excellent communication and interpersonal skills, as well as the ability to maintain confidentiality and handle sensitive information. Proficiency in Microsoft Office and other relevant software is also required.

About Mvci Holidays S.L: We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Our company is dedicated to providing exceptional customer service and exceeding our guests' expectations.

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