Customer Experience Specialist

hace 2 días

Zaragoza, Zaragoza, España Wellhub Inc. A tiempo completo
About Us

Wellhub Inc. is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.

The Opportunity

We are hiring a Customer Experience Specialist for our Spanish and Italian market to join our international Customer Experience team based in Madrid, Spain. In this role, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.

Key Responsibilities
  • Answer questions and manage handover requests to deliver an excellent service.
  • Categorize each interaction with our customers to understand what improvements should be made or changed in the process.
  • Identify and assess customers' needs to ensure satisfaction.
  • Manage customer communications and reply to requests by email and chat.
  • Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies.
  • Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Build sustainable relationships and trust with customers through empathy and open and interactive communication.
  • Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases.
  • Achieve personal/team targets.
  • Collaborate closely with multiple departments to support all processes and operations.
Requirements
  • Proficient/Fluent level of Italian, Spanish, and English is required.
  • Valuable previous experience in customer service, helpdesk, or similar.
  • A true team player who loves working towards both team and individual goals.
  • A strong communicator both written and verbal with great interpersonal skills.
  • You are detail-oriented and genuinely care about offering a top-quality service.
  • You are able to be flexible, resourceful, and multi-task while establishing priorities and providing solutions.
  • You have a positive attitude, you are proactive and dynamic.
About You

We recognize that individuals approach job applications differently. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.

  • Customer Service Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completo

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...

  • Customer Service Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Solutions & Decisions A tiempo completo

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our operations team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.The ideal candidate...

  • Quality Customer Specialist

    hace 2 semanas

    Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    Job Description:At Hitachi Energy Spain, S.A.U., we are seeking a highly skilled Quality Customer Specialist to join our team. As a Quality Customer Specialist, you will play a crucial role in deploying and supporting a Quality Culture within our organization.Your Responsibilities:Manage customer complaints and feedback in a timely and effective...

  • Quality Customer Specialist

    hace 2 semanas

    Zaragoza, Zaragoza, España HITACHI ENERGY SPAIN, S.A.U. A tiempo completo

    Job Description:At Hitachi Energy Spain, S.A.U., we are seeking a highly skilled Quality Customer Specialist to join our team. As a Quality Customer Specialist, you will play a crucial role in deploying and supporting a Quality Culture within our organization.Your Responsibilities:Manage customer complaints and feedback in a timely and effective...

  • Customer Application Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Agilent A tiempo completo

    Join Agilent's Team as a Customer Application SpecialistAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.As a Customer Application Specialist in Europe Sales HDx, you will be part of the...

  • Customer Application Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Agilent A tiempo completo

    Join Agilent's Team as a Customer Application SpecialistAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.As a Customer Application Specialist in Europe Sales HDx, you will be part of the...

  • Customer Relationship Manager Specialist/Expert

    hace 2 días

    Zaragoza, Zaragoza, España Worldline A tiempo completo

    Job Title: Customer Relationship Manager Specialist/ExpertWe are seeking a highly skilled Customer Relationship Manager Specialist/Expert to join our team at Worldline. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional service.Key...

  • Customer Relationship Manager Specialist/Expert

    hace 2 días

    Zaragoza, Zaragoza, España Worldline A tiempo completo

    Job Title: Customer Relationship Manager Specialist/ExpertWe are seeking a highly skilled Customer Relationship Manager Specialist/Expert to join our team at Worldline. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional service.Key...

  • Global Customer Experience Director

    hace 2 días

    Zaragoza, Zaragoza, España Impulsyn A tiempo completo

    Global Lead Customer ExperienceThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving excellence in customer interactions across 3 markets.Main Responsibilities:Create engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop,...

  • Global Customer Experience Director

    hace 2 días

    Zaragoza, Zaragoza, España Impulsyn A tiempo completo

    Global Lead Customer ExperienceThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving excellence in customer interactions across 3 markets.Main Responsibilities:Create engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop,...

  • Customer Experience Representative

    hace 2 días

    Zaragoza, Zaragoza, España Wellhub Inc. A tiempo completo

    About Wellhub Inc.Wellhub Inc. is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company.The OpportunityWe are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience...

  • Customer Experience Representative

    hace 2 días

    Zaragoza, Zaragoza, España Wellhub Inc. A tiempo completo

    About Wellhub Inc.Wellhub Inc. is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company.The OpportunityWe are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience...

  • Senior Customer Marketing Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Medtronic A tiempo completo

    About the RoleAs a Senior Customer Marketing Specialist at Medtronic, you will play a critical role in building and executing the value proposition for our target customer audience. This includes developing insights, designing the end-to-end customer experience, and establishing deep expertise on the target customer segment.Key ResponsibilitiesBuild and...

  • Senior Customer Marketing Specialist

    hace 2 días

    Zaragoza, Zaragoza, España Medtronic A tiempo completo

    About the RoleAs a Senior Customer Marketing Specialist at Medtronic, you will play a critical role in building and executing the value proposition for our target customer audience. This includes developing insights, designing the end-to-end customer experience, and establishing deep expertise on the target customer segment.Key ResponsibilitiesBuild and...

  • Customer Experience Coordinator

    hace 2 días

    Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...

  • Customer Experience Coordinator

    hace 2 días

    Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...

  • Head of Customer Experience

    hace 4 semanas

    Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is revolutionizing the way customized products are produced on-demand. Our global network of production facilities enables e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable approach. By connecting supply and demand, we reduce waste and carbon emissions. With over 130 production partners in 32...

  • Head of Customer Experience

    hace 4 semanas

    Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is revolutionizing the way customized products are produced on-demand. Our global network of production facilities enables e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable approach. By connecting supply and demand, we reduce waste and carbon emissions. With over 130 production partners in 32...

  • Senior Customer Experience Manager

    hace 2 días

    Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Your primary focus will be on understanding customer...

  • Senior Customer Experience Manager

    hace 2 días

    Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Your primary focus will be on understanding customer...