Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Work International A tiempo completo

Customer Support Agent Job Description

We are seeking a highly skilled and motivated Customer Support Agent to join our team in Athens, Greece. As a Customer Support Agent, you will be responsible for handling customer inquiries and issues in a friendly, effective, and professional manner via email, chat, and phone.

Key Responsibilities:

  • Provide excellent customer service and support via various communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer satisfaction and loyalty
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses

Requirements:

  • Fluency in Hungarian language (C2 level)
  • Good knowledge of English (B1-B2 level)
  • Computer skills (basic skills mandatory, advanced skills like coding preferential)
  • Good analytic skills and logical thinking
  • Excellent communication skills: verbal, written, listening skills
  • Proactive and quick learner, able to adapt to continuously evolving needs
  • Ability to multitask and work under pressure
  • EU citizenship or work permit for Greece

What We Offer:

  • Complete relocation package, including flight ticket to Greece, 2-week hotel accommodation, pick-up at the airport, and assistance finding an own apartment
  • Fixed monthly salary and bonus
  • Contract focused on a long-term relationship
  • Free Greek language lessons
  • Private Health Coverage
  • Professional growth & development opportunities
  • Special HR team organizing events, sports tournaments, parties & trips
  • Free support from the Employee Relations department during the hiring process

About Greece:

Greece is a popular destination for tourists and expats alike, offering a great quality of life, a safe and peaceful environment, and a low cost of living. The city of Athens boasts a large commercial area home to many big-name brands, making it an ideal location for those looking to work and live abroad.



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