Customer Service Representative
hace 4 semanas
Customer Support Agent Job Description
We are seeking a highly skilled and motivated Customer Support Agent to join our team in Athens, Greece. As a Customer Support Agent, you will be responsible for handling customer inquiries and issues in a friendly, effective, and professional manner via email, chat, and phone.
Key Responsibilities:
- Provide excellent customer service and support via various communication channels
- Resolve customer complaints and issues in a timely and professional manner
- Work collaboratively with the team to achieve customer satisfaction and loyalty
- Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
Requirements:
- Fluency in Hungarian language (C2 level)
- Good knowledge of English (B1-B2 level)
- Computer skills (basic skills mandatory, advanced skills like coding preferential)
- Good analytic skills and logical thinking
- Excellent communication skills: verbal, written, listening skills
- Proactive and quick learner, able to adapt to continuously evolving needs
- Ability to multitask and work under pressure
- EU citizenship or work permit for Greece
What We Offer:
- Complete relocation package, including flight ticket to Greece, 2-week hotel accommodation, pick-up at the airport, and assistance finding an own apartment
- Fixed monthly salary and bonus
- Contract focused on a long-term relationship
- Free Greek language lessons
- Private Health Coverage
- Professional growth & development opportunities
- Special HR team organizing events, sports tournaments, parties & trips
- Free support from the Employee Relations department during the hiring process
About Greece:
Greece is a popular destination for tourists and expats alike, offering a great quality of life, a safe and peaceful environment, and a low cost of living. The city of Athens boasts a large commercial area home to many big-name brands, making it an ideal location for those looking to work and live abroad.
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