Customer Service Representative

hace 4 semanas

Madrid, Madrid, España Recruit4Work SL A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Inbound Contact Center, you will be responsible for providing exceptional support to our telecommunications customers through various communication channels.

Key Responsibilities
  • Assist customers with inquiries about their services, addressing both administrative and technical questions.
  • Utilize strong communication and problem-solving skills to resolve customer issues efficiently.
  • Work independently with a high degree of analytical thinking and attention to detail.
  • Develop a deep understanding of our products and services to provide accurate and helpful information to customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in the Dutch/Flemish language with a good command of English.
  • Flexibility and adaptability in a dynamic work environment.
What We Offer
  • Paid training and development opportunities.
  • Free Spanish lessons to enhance your language skills.
  • A unique and dynamic work environment with a focus on teamwork and collaboration.
  • A competitive market-based salary with the possibility of a bonus.
  • Employee benefits including meal card, transport card, and private insurance.
Location

Barcelona, Spain.

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