Dedicated Customer Service Specialist for Dutch-speaking Professionals

hace 1 semana


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Job Description

We are seeking a skilled and fluent Dutch-speaking Customer Support Representative to join our team in Barcelona. If you have experience in customer service and possess excellent communication skills, this role may be an excellent opportunity for you.

About the Role

The successful candidate will be responsible for managing incoming customer inquiries through various channels, including phone, email, chat, and automated alerts. This involves addressing user needs efficiently, documenting call details, and staying informed about our services and products.

Key Responsibilities

  • Manage incoming customer inquiries through phone, email, chat, and automated alerts.
  • Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
  • Stay informed about our services and products, especially those tailored to individual customer applications.
  • Escalate any potential service issues to senior team members as needed.
  • Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
  • Provide coverage for other agents during their absence and collaborate with the team on specific projects.
  • Handle administrative responsibilities, including managing holiday, sickness, and overtime records.

Requirements

To be successful in this role, you should have:

  • C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
  • At least 1 year of customer service experience, preferably in technical support.
  • Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
  • Strong customer service aptitude with excellent listening skills to understand customer needs.

What We Offer

In exchange for your skills and dedication, we offer:

  • A competitive salary of approximately €35,000 per annum, based on your experience and qualifications.
  • A full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
  • A dynamic and creative team environment with a positive and friendly atmosphere.
  • 23 days of paid annual leave.
  • Guidance and tools to help you reach your full potential.


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Work as a Dutch Speaking Customer Service ProfessionalTalent Search People - Native Speakers is looking for a dedicated and multilingual individual to join our team in Barcelona, Spain. As a Dutch Speaking Customer Service Professional, you will play a key role in providing exceptional customer service to our clients from various backgrounds.In this exciting...


  • Barcelona, Barcelona, España TOPTALENT A tiempo completo

    Job Title: Dutch Speaking Customer Service ExpertAbout TOPTALENTWe are a dynamic and creative team looking for a skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.


  • Barcelona, Barcelona, España Language Matters A tiempo completo

    Customer Service OpportunityWe are seeking an experienced Dutch-speaking Customer Service Representative to join our team in central London. As a Customer Service Executive, you will be responsible for delivering exceptional customer service and selling tickets across the Dutch market.Respond to customer inquiries via telephone, email, and chat in a timely...


  • Barcelona, Barcelona, España Jobspanien A tiempo completo

    About the Role:We're looking for a highly skilled Dutch speaking customer service specialist to join our remote team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and resolving customer queries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...


  • Barcelona, Barcelona, España Recruitment Apple Lovers A tiempo completo

    At Recruitment Apple Lovers, we're looking for a talented Customer Service Representative to join our team in Barcelona, Spain.This role is ideal for a native Dutch speaker with excellent communication skills and a passion for providing top-notch customer service.You will be responsible for handling incoming customer requests via phone and email, providing...


  • Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is partnering with a leading multinational technology BPO company to recruit a highly skilled Dutch speaking Customer Service Representative for their Barcelona office.This exciting opportunity offers a unique chance to work in a dynamic and creative team environment, providing exceptional customer care to clients worldwide.Key...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    We are Talent Search People, a leading recruitment agency, and we are looking for a highly skilled Dutch Language Customer Service Specialist to join our team. With excellent communication skills in both English and Dutch, you will be responsible for providing exceptional customer service to our clients in the pharmaceutical sector.About UsTalent Search...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    Job Title: Dutch Market Customer Service SpecialistWe are seeking a highly skilled and customer-oriented individual to join our team as a Dutch Market Customer Service Specialist. As a key member of our client-facing support team, you will be responsible for providing top-notch customer service to clients in the Dutch market.About UsTalent Search People is a...


  • Barcelona, Barcelona, España Language Matters A tiempo completo

    About Language Matters: We are a fast-growing company that specializes in the automobile industry, and we are currently looking for an experienced Customer Service Executive who is fluent in Dutch to join our team in London. Our company values diversity, friendliness, and motivation, and we offer a hybrid work scheme with 2-3 days in the office.Job...


  • Barcelona, Barcelona, España Job Squad A tiempo completo

    Are you a sales and customer service expert looking for a new challenge? We're looking for a Dutch-speaking Customer Care and Sales Specialist to join our team at Job Squad. As a key member of our sales team, you'll be responsible for providing exceptional customer service and sales support to our clients. Your daily tasks will include conducting sales...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Customer Service Advisor - Dutch LanguageThis role involves providing high-quality customer support to Dutch-speaking clients of a prominent financial institution. The ideal candidate will have excellent communication and problem-solving skills, with a minimum C1 level in Dutch and B1 level in English. The position offers a competitive salary, bonuses, and...


  • Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    About the RoleWe are partnering with a leading Outsourcing/BPO company to find a skilled Dutch-speaking Customer Service Sales Representative for their Barcelona office.Responsibilities


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    About This OpportunityWe are seeking a highly skilled and customer-focused Dutch speaking customer support specialist to join our team in Barcelona.


  • Barcelona, Barcelona, España Recruitment Apple Lovers A tiempo completo

    At Recruitment Apple Lovers, we are seeking a skilled Dutch speaking customer support specialist to join our team in Barcelona, Spain.The ideal candidate will possess strong communication skills, be fluent in both Dutch and English, and have experience working in a customer service environment.This is a full-time, permanent position with opportunities for...


  • Barcelona, Barcelona, España ADM Value Barcelona SA A tiempo completo

    About Us:At ADM Value Barcelona SA, we strive to create unforgettable experiences for our guests. As a Dutch-Speaking Customer Service Expert, you will play a vital role in delivering exceptional service and support to visitors from the Netherlands.Key Responsibilities:Provide prompt and professional assistance to Dutch-speaking guests via phone or...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...


  • Barcelona, Barcelona, España Recruit4Work A tiempo completo

    Are you looking for a new challenge that combines customer service with international experience? As a Dutch speaking Customer Service Advisor, you will be working with clients who have questions or issues related to banking applications. This is an excellent opportunity to develop your skills and gain valuable experience in the field of international...


  • Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About Wibit Consulting & Services (Wibitcs)We are a leading outsourcing and BPO company, dedicated to delivering exceptional customer service experiences. Our team of experts is passionate about making a difference in the lives of our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Representative with a native or fluent...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Title: Dutch Speaking Junior Campaign SpecialistJob Summary:We are seeking a highly motivated and organized Junior Campaign Specialist to join our team in Barcelona. As a Dutch Speaking Junior Campaign Specialist, you will be responsible for partnering with new clients to develop their first online advertising campaigns and helping them achieve their...


  • Barcelona, Barcelona, España City Job Offers A tiempo completo

    About City Job Offers, a leading innovator in the automotive sector, dedicated to delivering cutting-edge electric vehicles and exceptional customer service.Our dynamic team in Barcelona is committed to excellence and passionate about shaping the future of mobility.Your ProfileFluent in Dutch and English at a native level, with a strong focus on customer...