Dedicated Customer Service Specialist for Dutch-speaking Professionals
hace 1 semana
Job Description
We are seeking a skilled and fluent Dutch-speaking Customer Support Representative to join our team in Barcelona. If you have experience in customer service and possess excellent communication skills, this role may be an excellent opportunity for you.
About the Role
The successful candidate will be responsible for managing incoming customer inquiries through various channels, including phone, email, chat, and automated alerts. This involves addressing user needs efficiently, documenting call details, and staying informed about our services and products.
Key Responsibilities
- Manage incoming customer inquiries through phone, email, chat, and automated alerts.
- Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
- Stay informed about our services and products, especially those tailored to individual customer applications.
- Escalate any potential service issues to senior team members as needed.
- Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
- Provide coverage for other agents during their absence and collaborate with the team on specific projects.
- Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
Requirements
To be successful in this role, you should have:
- C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
- At least 1 year of customer service experience, preferably in technical support.
- Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
- Strong customer service aptitude with excellent listening skills to understand customer needs.
What We Offer
In exchange for your skills and dedication, we offer:
- A competitive salary of approximately €35,000 per annum, based on your experience and qualifications.
- A full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
- A dynamic and creative team environment with a positive and friendly atmosphere.
- 23 days of paid annual leave.
- Guidance and tools to help you reach your full potential.
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