Customer Support Specialist

hace 3 días

Sevilla, Sevilla, España Solera Corporation A tiempo completo

About the Role

Solera Corporation is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Troubleshoot and resolve technical issues for customers relating to Solera software, providing expert advice and guidance.
  • Deliver professional and efficient customer service, meeting or exceeding Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
  • Communicate clearly and effectively with customers, both internally and externally, to ensure their issues are resolved promptly.
  • Accurately record all customer contact and outcomes within designated software, ensuring seamless communication and knowledge sharing.
  • Escalate calls or cases in a timely and appropriate manner, documenting enhancements to drive continuous improvements.
  • Contribute to and maintain knowledge base articles and documents, ensuring our customers receive the best possible support.
  • Take responsibility for all duties relating to compliance procedures, especially data security, to ensure the highest level of customer trust.

Requirements

  • At least 1-2 years' experience in a customer-focused environment, preferably in a contact centre or technical support role.
  • Experience of working in a technical or software support capacity, with a strong understanding of CRM and telephony systems (preferably Salesforce Service Cloud and Genesys).
  • IT qualifications or degree education would be an advantage, but are not essential.
  • Excellent analytical and questioning skills, with a high level of attention to detail.
  • Able to communicate effectively with people at various levels of a business, building rapport and trust.
  • Fluent language skills in English, with a high level of proficiency. Additional language skills are a plus.
  • High learning agility and ability to apply knowledge learned, with a desire to go the extra mile for customers.

About Solera Corporation

Solera Corporation is the global leader in vehicle lifecycle management software-as-a-service, data, and services. We are committed to delivering exceptional customer support and service, ensuring our customers receive the best possible experience.

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