Lift Technical Support Specialist

hace 5 días


Sevilla, Sevilla, España Directwerven A tiempo completo

**About Directwerven**

Directwerven is a leading company in the lift sector, with a strong focus on innovation and customer satisfaction. Our mission is to provide top-notch lift solutions to our clients, ensuring their safety and comfort.

**Job Summary**

We are seeking a highly skilled Lift Technical Support Specialist to join our team. As a Lift Technical Support Specialist, you will be responsible for providing expert technical support to our customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimize solutions and prevent recurring problems.

**Key Responsibilities**

  • Provide remote support to our customers, resolving technical issues and queries via phone, email, or other communication tools.
  • Conduct site visits to troubleshoot and repair equipment faults, ensuring minimal downtime and maximum customer satisfaction.
  • Guide commissioning processes, ensuring that our customers receive the best possible support and training.
  • Interact with other company departments to escalate issues and find solutions to prevent recurring problems.

**Requirements**

  • At least two years of experience in telephone technical support and/or lift assembly and supervision.
  • Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded.
  • Problem-solving ability, communication skills, proactivity, and customer orientation.

**What We Offer**

As a Lift Technical Support Specialist at Directwerven, you will have the opportunity to work with a talented team of professionals, dedicated to delivering exceptional results. You will also have access to ongoing training and development opportunities, ensuring that you stay up-to-date with the latest industry trends and technologies.



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