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Lift Technical Support Specialist

hace 2 meses

Sevilla, Sevilla, España Directwerven A tiempo completo

Job Summary

Directwerven is seeking a skilled Lift Technical Support Technician to join our team. As a key member of our technical support team, you will provide expert technical support to our customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimize solutions and prevent recurring problems.

Main Responsibilities

  • Provide remote technical support to our customers, resolving technical issues and queries via phone, email, or other communication tools.
  • Conduct site visits to troubleshoot and repair equipment faults, ensuring minimal downtime and optimal performance.
  • Guide commissioning processes, ensuring seamless integration of new equipment and systems.
  • Provide product training to our customers, empowering them to effectively use and maintain our equipment.
  • Interact with other company departments to escalate issues and find solutions to prevent recurring problems.

Requirements

  • At least two years of experience in telephone technical support and/or lift assembly and supervision.
  • Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded.
  • Problem-solving ability, communication skills, proactivity, and customer orientation are essential for success in this role.

About Directwerven

Directwerven is a leading company in the lift sector, committed to designing and offering intelligent mobility solutions. Our mission is to provide innovative and reliable products and services that meet the evolving needs of our customers.