Lift Technical Support Specialist

hace 7 días

Sevilla, Sevilla, España Directwerven A tiempo completo
Job Title: Lift Technical Support Technician

At Directwerven, we are seeking a skilled Lift Technical Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, resolving issues, conducting commissioning and training, and collaborating with other departments to optimise solutions and prevent recurring problems.

Main Responsibilities:
  • Providing remote support to our customers via phone, email, or other communication tools.
  • Conducting site visits to troubleshoot and repair faults.
  • Guiding commissioning processes and providing product training to our customers.
  • Interacting with other company departments to escalate issues and find solutions to prevent recurring problems.
Requirements:
  • At least two years of experience in telephone technical support and/or lift assembly and supervision.
  • Proficiency in English is essential. Knowledge of a second language such as French, German, Spanish, or Dutch will be highly regarded.
  • Problem-solving ability, communication skills, proactivity, and customer orientation.
Key Tasks:
  • Remote Technical Support: Resolve technical issues and queries from customers remotely.
  • Site Visits: Travel to customer sites to diagnose and repair equipment faults.
  • Commissioning: Supervise and guide the commissioning of equipment at customer sites.
  • Customer Training: Train customers in the use and maintenance of equipment.
  • Internal Collaboration: Interact with other company departments to identify recurring issues, propose solutions, and improve products and services.

Directwerven offers a positive and open work environment where individual development is key to the company's growth. If you are interested in joining a prestigious international company in the Lift Sector, we invite you to apply.

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