Technical Customer Service Representative
hace 1 mes
Job Title: Technical Customer Service Representative
About the Role:
We are seeking a highly skilled Technical Customer Service Representative to join our team in Barcelona. As a Technical Customer Service Representative, you will be responsible for supporting customers with inquiries related to telecom services, focusing on technical questions.
Key Responsibilities:
- Supporting customers with technical questions and issues related to telecom services
- Maintaining and updating customers' accounts
- Dealing with sensitive data
- Ensuring high-quality service and customer satisfaction
What We Offer:
- Type of contract: Indefinido
- Fulltime, Mon-Fri, from 09:00 - 17:30 (in the future weekends and evenings possible)
- Training: 3 months
- Equipment provided
- Growing opportunities within the company
- Events with the team
- Free Spanish lessons
- Meal allowances possible
- Constant training
- International environment
- Support from the company regarding NIE and SSN
Requirements:
- A native level of Dutch and a good level of English
- Interest in technical support and troubleshooting
- An attentive listener, comfortable and skillful at communicating with people
- Energetic, innovative and working proactively at a fast pace
- Ability to handle sensitive data reliably
About the Company:
This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients.
As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.
About Barcelona:
Barcelona is a beautiful beach city surrounded by both coastal towns and mountains. It offers a unique experience of an international and diverse culture, delightful gastronomic experiences of Spanish, Catalan and World cuisines, and a dynamic and active urban life where it is difficult to get bored.
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