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Senior Client Solutions Associate

hace 2 meses

Barcelona, Barcelona, España Glg A tiempo completo
About the Role

The Senior Client Solutions Associate - French, German or Italian Speaking role is a key position within our EMEA Credit / Fixed Income Financial Services team, based in Barcelona. This team serves a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world's largest Credit funds, Private Equity funds, Hedge funds, and Mutual and Sovereign funds.

Responsibilities
  • Learn the workflow by recruiting new senior industry experts for the first 2-4 months to grow GLG's network.
  • Execute time-sensitive projects for GLG's clients working within a specialized team and build strong client relationships.
  • Leverage GLG's network to match experts with clients, based on the client's needs.
  • Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects.
  • Maintain accountability and responsibility for client projects and the overall client experience.
  • Enhance knowledge of the European credit market and client base.
  • Work with our Business Development / Sales team to map out users and how to engage them in order to grow revenue and ensure retention of existing accounts.
  • Collaborate with senior team members to program virtual and live content events.
  • Prepare for and attend client meetings.
Requirements
  • Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
  • Excellent communication skills both written and verbally.
  • High motivation to exceed commercial targets.
  • Confidence in making outbound cold calls when needed and various other outreach methods.
  • Demonstrable client services skills where you have owned relationships with clients.
  • Experience of working in a fast-paced environment.
  • Demonstrable commercial acumen.
  • Strong desire to work in a collaborative environment.
  • Bachelor's degree, or above.
  • 1-2 years of work experience in a client service-focused position post-graduation.
  • Full business proficiency in English and French, German, or Italian; additional European languages are desirable but not essential for this post.
Career Progression

12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end project delivery, quality of client relationship management and outreach), Senior Client Solutions Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships, and increasing mentorship responsibility of other/junior team members.

About GLG

GLG offers the opportunity to work with a prestigious international client base and learn from leading subject matter experts, including C-level executives, on a daily basis. You will have the ability to develop valued advanced user engagement and account management skill-sets. You will have full access to GLG Library and the opportunity to attend events such as round tables with experts. You will have real autonomy in the role and the opportunity to progress quickly. You will have mentoring opportunities by becoming an Ambassador for new graduates. You will have a great team atmosphere with socials, off-site activities, and sports teams to join.