Senior Associate, Client Solutions Expert

hace 3 días


Barcelona, Barcelona, España Glg A tiempo completo
Job Summary

The Senior Client Solutions Associate role is a key position within our EMEA Credit / Fixed Income Financial Services team, based in Barcelona. This team serves a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world's largest Credit funds, Private Equity funds, Hedge funds, and Mutual and Sovereign funds.

This role involves delivering projects to clients, building relationships with our experts, and working with senior colleagues to maximize GLG's growth and impact. As a Senior Client Solutions Associate, you will have the opportunity to progress quickly and work in a collaborative environment.

Responsibilities
  • Learn the workflow by recruiting new senior industry experts for the first 2-4 months to grow GLG's network.
  • Once certified, execute time-sensitive projects for GLG's clients, working within a specialized team and building strong client relationships.
  • Leverage GLG's network to match experts with clients based on client needs.
  • Daily interaction with GLG's experts over the phone to qualify profiles and ensure an exact fit for client projects.
  • Maintain accountability and responsibility for client projects and the overall client experience.
  • Enhance your knowledge of the European credit market and client base.
  • Work with our Business Development / Sales team to map out users and engage them to grow revenue and ensure retention of existing accounts.
  • Collaborate with senior team members to program virtual and live content events.
  • Preparation for and attendance of client meetings.
Requirements
  • Ability to multi-task and prioritize activities effectively, ensuring a high level of accuracy and attention to detail.
  • Excellent communication skills, both written and verbal.
  • High motivation to exceed commercial targets.
  • Confidence in making outbound cold calls when needed and various other outreach methods.
  • Demonstrable client services skills, with owned relationships with clients.
  • Experience of working in a fast-paced environment.
  • Demonstrable commercial acumen.
  • Strong desire to work in a collaborative environment.
  • Bachelor's degree, or above, with 1-2 years of work experience in a client service-focused position post-graduation.
  • Full business proficiency in English and French, German, or Italian; additional European languages are desirable but not essential for this post.
Career Progression

After achieving specific qualitative goals, Senior Client Solutions Associates typically progress onto Client Solutions Manager roles, where they are responsible for their own book of business, managing client relationships, and increasing mentorship responsibility of other/junior team members.



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