Client Success Partner
hace 1 mes
About the Role:
The Client Success team at Gartner Careers is dedicated to ensuring that every client receives value far exceeding their investment. Our team seeks to understand and surface clients' business priorities, break down challenges, and identify the most effective ways to support clients in making the right decisions for their business.
Key Responsibilities:
- Build, develop, and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring they are successful in utilizing their Gartner subscription, resulting in customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics.
Requirements:
- 3+ years relevant professional experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's degree preferred.
What We Offer:
- Competitive salary, generous paid time off policy, charity match program, Health Insurance, Employee Stock Purchase Plan, Employee Assistance Program (EAP), Tuition Reimbursement Program, and more.
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
About Gartner Careers:
Gartner Careers guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding, we've grown to more than associates globally who support ~ client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference.
Our Culture:
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.
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