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Customer Service Representative with Native German Skills
hace 2 meses
About the Role:
We are seeking a highly skilled Customer Service Representative with native German language abilities to join our team in Barcelona. As a Phone Support Specialist, you will be responsible for providing exceptional customer service to our clients in the Swiss market.
Key Responsibilities:
- Establish trust with customers through effective communication and representation of our company values.
- Provide first-level support for domains, email, hosting, dedicated and virtual servers, and website creation tools.
- Detect customer needs and advise on product purchases.
- Maintain a commercial attitude and follow up with customers via email, chat, and/or telephone.
- Escalate unresolved queries to the second-level support team.
What We Offer:
- A stable position in a close and friendly environment.
- Continuous learning through technical training courses.
- Tickets Restaurant for employee well-being.
- Health insurance.
- Remote work options.
- A good working environment with a young and human team.
Requirements:
- High German language skills are essential (Swiss-German is a plus).
- English language skills are welcome; Italian and French are a plus.
- Demonstrable previous experience in customer service and/or helpdesk is preferred.
- Impeccable oral and written communication skills.
- Ability to work autonomously in a highly collaborative environment.
- High customer orientation with a Win-Win mindset.
- Experience working in the Swiss market is optimal.
Key Competences:
- Passion for helping others.
- Teamwork and collaboration.
- Independence and self-motivation.
- Proactivity and eagerness to learn.
Our Company Culture:
We value respect, openness, and trusted collaboration. Diversity and Inclusion are at our core. We do not tolerate intolerance.
