Customer Service Representative

hace 1 semana


Madrid, Madrid, España Teleperformance Spain A tiempo completo

We are seeking highly skilled professionals to join our international team at Teleperformance Spain, a leading provider of customer experience solutions.

With over 40 years of experience in the banking industry and a presence in 88 countries, we are building a multilingual team of investment specialists.

As a Customer Service Representative, you will interact with high-level clients of a leading digital bank, providing expert advice on savings and introducing innovative banking products with high returns.

Key responsibilities include:

  • Providing customer service related to banking issues, account opening, access password locks, and transfers.
  • Managing back office tasks such as answering emails and WhatsApp messages.
  • Offering banking products and services to clients.
  • Ensuring compliance with regulations and quality standards.
  • Reporting and following up on anomalies.

Requirements:

  • Valuable studies in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office (Excel, Word, PowerPoint, Access).
  • German language skills at C2 level.

Benefits:

  • 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month).
  • Indefinite contract.
  • Referral program with a bonus up to €2,000.
  • Salary: €20,730 gross/year.
  • Annual vacations: 32 calendar days.


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