Customer Service Representative
hace 1 semana
We are seeking highly skilled professionals to join our international team at Teleperformance Spain, a leading provider of customer experience solutions.
With over 40 years of experience in the banking industry and a presence in 88 countries, we are building a multilingual team of investment specialists.
As a Customer Service Representative, you will interact with high-level clients of a leading digital bank, providing expert advice on savings and introducing innovative banking products with high returns.
Key responsibilities include:
- Providing customer service related to banking issues, account opening, access password locks, and transfers.
- Managing back office tasks such as answering emails and WhatsApp messages.
- Offering banking products and services to clients.
- Ensuring compliance with regulations and quality standards.
- Reporting and following up on anomalies.
Requirements:
- Valuable studies in Business Administration, Mathematics, or Law.
- Proficiency in MS Office (Excel, Word, PowerPoint, Access).
- German language skills at C2 level.
Benefits:
- 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month).
- Indefinite contract.
- Referral program with a bonus up to €2,000.
- Salary: €20,730 gross/year.
- Annual vacations: 32 calendar days.
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