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Dsp Account Coordinator, Otr Team
hace 2 meses
**Job Summary**
Amazon is seeking a highly organized and self-motivated Account Coordinator to join our Last Mile team. As an Account Coordinator, you will play a critical role in ensuring the successful onboarding of new Delivery Service Partners (DSPs) and providing exceptional support to our existing partners.
**Key Responsibilities:**
- Provide best-in-class support to DSPs to ensure timely account creation and setup
- Manage payment processes for new entrepreneur program, including incentive payments and changes to fleet numbers
- Resolve supplier-related issues and ensure accurate payments
- Work with data to identify trends and generate initiatives to improve metrics
- Partner with Finance, Program, and Account Management functions to ensure timely DSP onboarding and payments
- Liaise with Account Managers to ensure suppliers are ready to deliver on labor and vehicle requirements for peak periods
- Support DSPs to resolve invoice queries within internal SLAs
- Track metrics and provide reports to leaders on DSP progress
- Proactively identify issues and implement process improvements to payment/invoicing processes
- Ensure relevant business grants and Veteran incentives are paid in line with internal standard operating procedures
**Requirements:**
- Proficient in Spanish and English
- Completed Bachelor's Degree or equivalent experience
- Knowledge of Microsoft Office, particularly Excel, Tableau, and SQL
- Competent leadership skills with ability to motivate others
- Knowledge of invoice or payment systems
- Last Mile industry or Retail/Hospitality/FMCG Operations experience
- Additional languages
- Ability to problem-solve quickly drawing on data and analytical skills
**Amazon is an Equal Opportunities Employer**