Customer Service and Operations Manager
hace 3 semanas
**Company Overview**
Sagan is an exclusive membership community connecting global talent with leading US-based businesses. We bridge the gap between international candidates and American companies, offering a world of career possibilities.
**Job Summary**
We are seeking a Customer Service and Operations Manager to serve as our front-line contact, ensuring seamless communication with customers and supporting our administrative team. This role involves managing inbound calls, scheduling, and providing general administrative support.
**Key Responsibilities:**
• Customer Communication:
Manage inbound calls, texts, and emails, responding promptly to customer inquiries.
Schedule new estimates and communicate delays or changes in arrival times.
Handle customer callbacks and complaints, routing them to relevant team members and following up for timely resolution.
Process W9 and insurance requests, along with certificates of installation.
• Administrative Support:
Order dumpsters, manage permit requests, and coordinate additional job-specific needs.
Track and report lead by source, maintain revenue/margin trackers, and update job reports.
Populate takeoff sheets, pictures, and inventory lists as required.
• Accounts Receivable Support:
Compile and follow up on daily customer payment reports, contacting customers as needed to process payments over the phone.
Follow up on outstanding invoices and process deposits with clients.
**Requirements:**
• Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint), Google Sheets, and Zoom.
• Strong organizational and multitasking skills.
• Excellent communication skills with attention to detail in managing customer interactions.
• Prior experience in customer service or office administration roles.
• Nice-to-Haves: Familiarity with Housecall Pro or ServiceMinder software, experience working in client relations or support environments.
**Estimated Salary:** Up to $1500 USD per month.
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