Advanced SAS Software Support Specialist
hace 4 semanas
Overview
SAS, a leader in business analytics and AI solutions, is seeking an experienced Senior Systems Technical Support Engineer to join our team. As a key member of our Global MidTier Technical Support team, you will provide expert technical support for enterprise-class SAS software applications and solutions.
Estimated Salary: $120,000 - $180,000 per year
About the Role
In this critical role, you will leverage your knowledge of complex SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms, and third-party products to resolve customer issues and influence software direction.
Key Responsibilities
- Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments.
- Proactively communicate with customers and experts across SAS during the problem resolution process.
- Accurately document and specify information in the case management system throughout the case life cycle.
- Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management.
- Buily knowledge of business problems addressed by SAS applications and platform architectures.
- Apply expertise to interpret documentation, suggest features in SAS software, and troubleshoot complex problems.
Requirements
To be successful in this role, you will need:
- 5 years of experience in software development, testing, a business domain, consulting, or supporting complex software applications.
- A Bachelor's degree in Computer Science, Engineering, or a related quantitative field or industry domain.
- Support of enterprise-class business applications or solutions, including cloud-based environments.
- Experience in managing escalations, creating proactive support materials, and validating software fixes.
- Mentoring and coaching other Technical Support staff.
About Us
SAS is a company that values innovation, integrity, and teamwork. We are passionate about delivering exceptional results and empowering our employees to grow and succeed. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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