Software Support Specialist
hace 1 semana
About Esko
Esko, a global leader in the packaging industry, empowers teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters. Our innovative software solutions digitise, connect, automate, and accelerate the concept-to-market process.
We are a flexible, family-friendly organisation that cares about our people and the environment. We value diversity of experience and skills combined with passion, which drives innovation and excellence.
Job Description:
The Level 2 Software Support Engineer plays a crucial role in providing second-line assistance to Software Support Engineers worldwide. This position involves utilising product knowledge to help first-line Support Engineers in complex customer cases, providing direct support to customers with specific language needs, and collaborating with Level 1 Support Engineers to raise overall team knowledge.
Key Responsibilities:
- Provide second-line assistance to Software Support Engineers worldwide
- Utilise product knowledge to help first-line Support Engineers in complex customer cases
- Provide direct support to customers with specific language needs
- Collaborate with Level 1 Support Engineers to raise overall team knowledge
Requirements:
- 5+ years of advanced usage/support of Esko WebCenter
- Experience with more Esko products is a plus
- Good level of English language
- Capacity to speak other languages such as Spanish, Italian, Dutch, French, or German are a big plus
- Familiarity with both macOS and Windows
- Good IT troubleshooting skills are a plus
Compensation:
The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.
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