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Customer Service Representative with English
hace 2 meses
Babel Profiles is dedicated to addressing the world's most complex filtration challenges through innovative solutions and groundbreaking technology. As a key member of our team, you will make significant contributions both within the organization and in the communities we serve.
Main Responsibilities- Process and monitor customer purchasing orders, ensuring smooth transactions and maintaining a high level of customer satisfaction.
- Provide effective service and support to assigned customers, responding to their inquiries promptly and maintaining strong relationships.
- Communicate delivery commitments and address any order discrepancies in a timely and professional manner.
- Manage new customer and supplier requests, as well as handle invoicing and material returns with accuracy and efficiency.
- Facilitate communication between customers and internal departments, ensuring seamless collaboration and resolution of issues.
- Studies in administration or a related field, or equivalent experience in customer service, logistics, or a related field.
- Previous experience in administration, customer service, or logistics, with a strong focus on communication and problem-solving skills.
- Proficient in MS Office packages and Outlook, with knowledge of Oracle R12, incoterms, payment terms, and CRM a plus.
- Strong communication and administration skills, with the ability to work in a fast-paced environment and adapt to changes quickly.
- Flexible, multitasker, and adaptable to changes, with a proactive attitude and the ability to make decisions when necessary.
- A permanent contract with a flexible schedule and hybrid working policy.
- A multicultural environment with growth opportunities and a meal allowance and Telework expenses.
- A daily shuttle from the city center to the office, providing a convenient and stress-free commute.
- Step 1: Interview with our Recruiter to get to know you better and assess your skills and experience.
- Step 2: Video call with our client's HR team to discuss your qualifications and fit for the role.
- Step 3: Interview with the supervisor and HR Manager in our office to finalize the selection process.
