Customer Success Engineer Prisma Cloud Spain

hace 3 semanas


Madrid, Madrid, España Palo Alto Networks A tiempo completo

Job Description

We are seeking a highly skilled Customer Success Engineer to join our team at Palo Alto Networks. As a Customer Success Engineer, you will be responsible for ensuring the successful adoption and deployment of our Prisma Cloud solutions by our customers in the EMEA region.

Your Key Responsibilities

  • Act as a trusted technical advisor to our customers, providing guidance and support to ensure efficient Prisma Cloud adoption and deployment.
  • Work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams to implement best-in-class cloud security solutions.
  • Develop and maintain a comprehensive understanding of typical business challenges faced by customers and common objectives to map Prisma Cloud features and associated business benefits to address their needs.
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.

Requirements

  • 7+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
  • Experience with deploying, operationalizing or supporting one or more cloud applications such as Box, Dropbox, Google Drive, etc.
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
  • Ability to multi-task and work in a fast-paced environment.
  • Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP and Azure.
  • Strong Knowledge of AWS services and components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.

About Us

Palo Alto Networks is a leader in the cybersecurity industry, and we are committed to providing our customers with the best possible solutions to protect their digital way of life. We are looking for talented individuals who share our passion for innovation and customer success.



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