Athens Customer Service Representative Opportunity

hace 4 semanas


Barcelona, Barcelona, España Nordicjobsworldwide A tiempo completo

Exciting Career Adventure in Athens, Greece

We are thrilled to offer a unique opportunity for an ambitious individual to join our team in Athens, Greece. As a Swedish-Speaking Customer Support Representative, you will play a vital role in delivering exceptional customer service to our valued clients.

Company Overview: Our client is a leading global organization dedicated to providing outstanding customer support services. With a comprehensive relocation package, including flights, hotel accommodation, and assistance with finding suitable housing, they aim to make your transition as smooth as possible.

Job Description:
Your primary responsibility will be to handle customer inquiries via phone, email, and chat in a professional and timely manner, ensuring customer satisfaction. You will diagnose and troubleshoot customer issues, providing accurate and efficient solutions. Additionally, you will document and maintain detailed records of customer interactions and solutions provided. Your strong communication skills and problem-solving abilities will enable you to work collaboratively with cross-functional teams to resolve complex cases and escalate issues when necessary.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat
  • Diagnose and troubleshoot customer issues
  • Document and maintain detailed records of customer interactions and solutions provided
  • Collaborate with cross-functional teams to resolve complex cases and escalate issues when necessary

Requirements:
You must possess native or near-native fluency in Swedish and excellent command of English, both written and spoken. A strong customer-oriented mindset with a passion for delivering exceptional service is essential. You should also have excellent communication and interpersonal skills, with the ability to empathize and adapt to customer needs. Problem-solving abilities and a keen interest in troubleshooting technical issues are also required. Lastly, you should be able to work independently, prioritize tasks, and multitask effectively.

Relocation Package: We understand that relocating to a new country can be challenging. That's why our client offers a comprehensive relocation package, including:

  • Flights to Greece
  • Hotel accommodation upon arrival
  • Assistance in finding suitable long-term housing
  • Support in navigating the local culture and establishing yourself in your new environment

Estimated Salary: €35,000 - €50,000 per year. The salary range may vary based on experience and qualifications.



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