Customer Service

hace 3 semanas

Madrid, Madrid, España Ing A tiempo completo

**About the role**

We are looking for a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center.

Your key responsibilities will include:

  • Managing the performance and professional development of people in your team.
  • Working in a customer obsession area, providing a differentiating experience for ING's customers at optimal value and profitability for ING.
  • Collaborating with customers and key stakeholders to achieve initiatives from a customer experience perspective.
  • Improving the client experience and having a broad knowledge of ING products, remote channels, and local market.
  • Understanding and analyzing all inputs to simplify customer processes.
  • Ensuring regulatory compliance, controlling budgets, and fulfilling objectives of satisfaction and service levels.
  • Working closely with other stakeholders, including Digital, Business Tribes, and other teams.

**Requirements**

  • Master or bachelor's degree with a minimum of 2 years of professional experience in contact center.
  • Curiosity to understand industry, bank, and customer dynamics.
  • Proactivity to create from scratch and connect points thinking strategically to drive change.
  • Accountability to get things done generating rigorous output based on data and facts.
  • Combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results.
  • Customer-focused and results-oriented person.
  • Great organizational, oral, and written communication skills.
  • Passionate about innovation, new market trends, and future thinker.
  • Able to work in an autonomous way, take initiative, and make things happen with a can-do attitude.
  • Strong problem analysis and judgment skills.
  • Team player, encouraging alignment between individuals, Tribes, Squads, Chapters.
  • Amazing communication skills to present and challenge strategy to stakeholders and users.
  • Ability to work at an international level.
  • Versatility and experience in several business domains is a plus.

**What we offer**

We want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you:

  • Flexible schedule and 100% flexible e-working.
  • Restaurant card.
  • Our house will be your home.
  • Life insurance.
  • Health insurance.
  • Flexible remuneration.
  • Free company shuttle.

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