Community Management Team Lead

hace 2 semanas

Barcelona, Barcelona, España Semrush A tiempo completo

About the Role

We are seeking a highly skilled Community Management Team Lead to join our team at Semrush. As a key member of our Online Reputation Management team, you will be responsible for developing and executing our community strategy, aligning with our business goals.

Key Responsibilities

  • Develop and execute a comprehensive community strategy that drives engagement and growth.
  • Facilitate community campaigns, initiatives, and experiments to identify new opportunities for community engagement.
  • Work with community managers to improve the quality of our brand's communication with our community.
  • Supervise community growth and optimize engagement.
  • Be a point of escalation for Community Managers and organize the team in online reputation cases.
  • Build and maintain relationships with various departments and support them with communication strategies for their products and launches.
  • Lead the Community Team and provide hands-on support with daily tasks.
  • Motivate, coach, and inspire the Community Team to achieve our team goals.
  • Work with the Head of Social & Community to upskill the community team and support their continued development.

Requirements

  • 4+ years of experience in community management and communications.
  • 2+ years of team management experience.
  • Proven experience in building and growing a successful community.
  • Deep understanding of the role community plays at the center of product and community-led business.
  • Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
  • Fantastic communicator; passionate about talking to people and online community development.
  • Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
  • You are a community geek on top of the latest community channels and trends, creative, and detail-oriented.
  • Highly creative, 'hands-on' leader who embraces ambiguity and defines a way forward.

About Us

We are Semrush, a global IT company developing our own product—a platform for digital marketers. We are a team of innovators, thinkers, and doers who are passionate about creating a better online experience for our users.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A hybrid work format, with some days working from the office and some #wfh.

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