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Community Management Team Lead

hace 2 meses

Barcelona, Barcelona, España Semrush A tiempo completo
Community Management Team Lead

We are seeking a highly skilled and experienced Community Management Team Lead to join our team at Semrush. As a key member of our Online Reputation Management team, you will be responsible for developing and executing our community strategy, facilitating community campaigns and initiatives, and supervising community growth and engagement.

Key Responsibilities
  • Develop and execute a comprehensive community strategy that aligns with the company's business goals.
  • Facilitate community campaigns, initiatives, and experiments to identify new opportunities for community engagement.
  • Work with community managers to improve the quality of the brand's communication with our community.
  • Supervise community growth and optimize its engagement.
  • Be a point of escalation for Community Managers and organize the team in online reputation cases.
  • Build and maintain relationships with the company's various departments and support them with communication strategies for their products and launches.
  • Lead the Community Team and provide hands-on support with the team's daily tasks.
  • Motivate, coach, and inspire the Community Team to achieve our team goals.
  • Work with the Head of Social & Community to upskill the community team and support their continued development.
Requirements
  • 4+ years of experience in community management and in the field of communications.
  • 2+ years of team management experience.
  • Proven experience in building and growing a successful community.
  • Deep understanding of the role community plays at the center of product and community-led business.
  • Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
  • Fantastic communicator—passionate about talking to people and online community development.
  • Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
  • You are a community geek on top of the latest community channels and trends, creative, and detail-oriented.
  • Highly creative, 'hands-on' leader who embraces ambiguity and defines a way forward.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and passionate team.
  • The opportunity to make a real impact on our community and business.
About Semrush

Semrush is a global IT company developing its own product—a platform for digital marketers. We are a team of passionate and dedicated professionals who are committed to helping our customers succeed in the digital world.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition, including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.