Community Manager Team Lead
hace 4 semanas
We are Semrush, a global IT company developing our own product—a platform for digital marketers. New stars are born here, so don't miss your chance.
Key Responsibilities- Develop and execute Semrush's community strategy that aligns with the company's business goals.
- Facilitate community campaigns, initiatives, and experiments; identify new opportunities for community engagement.
- Work with community managers to improve the quality of the brand's communication with our community continually.
- Supervise community growth and optimize its engagement.
- Be a point of escalation for Community Managers and organize the team in online reputation cases.
- 2+ years of team management experience.
- 4+ years of experience in community management and in the field of communications.
- Proven experience in building and growing a successful online community.
- Deep understanding of the role community plays at the center of product and community-led business.
- Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
- Fantastic communicator—passionate about talking to people and online community development.
- Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
- You are a community geek on top of the latest community channels and trends, creative, and detail-oriented.
- Highly creative, 'hands-on' leader who embraces ambiguity and defines a way forward.
The Online Reputation Management team is in charge of the brand's image and reputation online—on English-speaking social media channels and on review platforms.
What We Offer- Low cost medical, dental, and vision plans.
- Dependent Care Savings Accounts and Flexible Spending Accounts.
- Employee Assistance Program.
- 401(k) plan with flexible ways to save and fully vested employer match up to 4%.
- Unlimited PTO.
- Paid parental leave.
- Short-term and Long-term Disability.
- Accidental death and dismemberment (AD&D) insurance, Life Insurance.
- Travel Insurance.
- Corporate Events.
- Snacks, coffee, tea
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