Community Engagement Manager

hace 1 mes


Barcelona, Barcelona, España Classpop A tiempo completo

About the Role:

We are seeking a highly skilled Community Team Lead to join our operations team at Classpop. In this critical role, you will lead and assist our community partners, ensuring seamless customer experiences and exceptional support.

Responsibilities:

  • Lead and assist our community partners to drive growth and satisfaction.
  • Collaborate with customer service to provide timely and effective support.
  • Set and track KPIs to measure performance and provide actionable feedback.
  • Monitor bookings, dates, and partner availability to optimize efficiency.
  • Identify and implement system improvements to enhance partner experience.
  • Develop solutions to partner inquiries, leveraging Classpop services.
  • Provide exceptional support to partners through multiple channels.
  • Assist hosts with questions and requests related to our platform.

Requirements:

  • 4+ years of experience managing community partners.
  • Data analysis skills in Excel with minimal guidance.
  • Ability to set and maintain KPIs.
  • Excellent verbal and written communication skills.
  • Positive attitude and willingness to learn and grow.
  • Ability to work efficiently in a home office environment.
  • Proficiency in Google Suite and Excel.
  • Experience working with a CRM.

What We Offer:

  • Fully remote work environment with a strong team.
  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.


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